Senior Account Manager

Bozboz is an award-winning, web and creative marketing agency. Based in Brighton - a stone’s throw away from the North Laine - we’re Independent, innovative and socially conscious.

We are looking for a Senior Account Manager with a passion for growing clients and providing outstanding customer service to work alongside our award-winning creative team.

Combining a solid understanding of web development and digital marketing along with your commercial awareness, you will help to nurture and grow your client portfolio such that your clients see return on their investment whilst maintaining profitability for the agency.

The ideal candidate will be at home in a digital agency environment and have proven experience of managing a variety of clients across a range of industries. Experience with household national or international brands is a bonus.

 

Accountabilities

  • Leading the development of client relationships within your portfolio, whilst paying close attention to their needs.
  • Meeting commercial targets for the income generated and maintained across your client portfolio.
  • Creating and implementing client growth plans in line with commercial targets.

 

Responsibilities

  • Playing a key role in driving the client strategy across your portfolio of accounts and act as a trusted advisor to our clients, advising them on best ways of achieving their business goals through the services we provide.
  • Managing the day-to-day client contact on your accounts.
  • Organising and leading client meetings.
  • Actively seeking out additional income opportunities for the agency and value-adding opportunities for the client.
  • Supporting the Sales team in new business acquisition and deliver new business through referrals and networking.
  • Providing support and mentorship for junior members of the team and sharing knowledge and insights with the rest of the business.

 

KPIs 

Your performance will be monitored using the following metrics:

  • Financial performance of your full client portfolio (income and gross profit margin). 
  • Growth of your key client accounts.
  • Client referrals.
  • Client satisfaction.

 

What we are looking for

  • Minimum of 4 years’ prior Account Management experience in an agency environment.
  • Proven ability to develop and nurture strong client relationships.
  • Excellent communication skills, both written and oral.
  • Strong commercial awareness alongside a good understanding of the industry landscape in both web and marketing.

 

Our culture

Step into our office and there’s an energy. Sure, these walls are dripping in art. They’re also trembling to the sound of our collective jams. But it’s more than that. Our team are buzzing to do the same thing: use creativity to make things better. This is not a space to escape reality, it’s a place to build a new one.

 

Why apply at Bozboz?

Are those design skills as strong as that desire to draw change? Do you believe the right choice of words can speak volumes for the voiceless? Bozboz is about doing the right thing for our clients, their customers - and the world.

Does this sound like you? Send us your CV - along with a cover letter - to talent@bozboz.co.uk. We’ll get in touch if you look like the right fit.


Similar searches: Account Handling, Brighton and Hove, Customer Service