Application Support Engineer

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Do you enjoy investigating and solving technical issues, working with innovative technologies and providing expert technical help and support? If so, our Kineo team in Brighton may have the perfect opportunity for you!

We're looking for someone with drive, an aptitude to learn, and a determination to succeed. These will be really important if you join our highly motivated team; we pride ourselves on the first class service we provide to our customers.

About The Role

Day-to-day you’ll be providing clients and internal teams with high quality technical support, in line with strict service level agreements focusing on Totara Learning Management Systems. 

You will take a proactive approach towards the correct implementation of process and security controls, ensuring the stability and effectiveness of sites we manage. You will fulfil a key role that will help place Kineo as the preferred choice for global Totara hosting and support.

You’ll be joining a friendly team, working out of our Brighton HQ in close collaboration with our Sales, Learning Content and Learning Platforms teams.

About You

You should have a passion for IT and providing excellent customer support. You'll need to demonstrate sound experience of working with clients in a fast-paced environment and be able to show us that you put the customer at the heart of what you do.

You must be able to manage your time and work priorities under pressure and you must have a logical approach to identifying and solving technical problems.

Though not essential, it would be great if you already had experience working with source control such as GIT or SVN, as well as Learning Management Systems (LMSs) and Content Management Systems (CMSs). Experience in writing queries to obtain and update data within MySQL and PostgreSQL databases would be helpful, as would experience from a support desk environment, working to strict SLAs.

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