Service Manager

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We are experts in career technology. We have been providing job board and recruitment technology to our clients since 2000, working with the world’s leading media brands and organisations in 10 languages and 14 countries.

Madgex has offices based across the globe and has been named in The Sunday Times 100 Best Companies to Work for and Great Places to Work. We’re looking for someone to join our Service team, based in the centre of Brighton and we want you to apply.

Requirements

We’re looking for a Customer Service Specialist (internally known as 'Service Manager') to join our Service team. You must be able to work flexibly between 08:00am and 06:00pm Monday -Friday.

You will be working with your team to provide customer service to our B2B client base.

Your responsibilities will include:

  • Ticket and phone support
  • Delivering client requests using internal tools and GTM
  • Bug validation and triaging
  • Answering product questions
  • General systems maintenance
  • Helping to maintain our Help Centre content

Who You Are:

  • Fast learner
  • Proven track record of in-depth product knowledge
  • Experience in customer service for software products
  • Excellent written and verbal communication skills and a natural people person
  • Proactive problem solver
  • Evidence of good prioritisation and organisational skills
  • Good fundamental understanding of software architecture.

Skills We’re Looking For

Ideal but not necessary:

  • Experience in SaaS support role, preferably B2B
  • Experience in GA and GTM

You’re an empathetic, supportive team member who is enthusiastic about personal growth and learning the ins and outs of the products you support. You are passionate about providing great customer service to bring success to our client’s businesses.

You will already have achieved big things whether you have a degree or not and you’ll be looking to start the next chapter in your career within a growing, global company. You are creative, consistent and dynamic as well as inspiring, supportive and a great communicator.

Benefits

What It’s Like to Work at Madgex:

At Madgex, we are a community. We’re a friendly bunch with passion, ambition and we thrive on teamwork, learning & development and our regular social gatherings.

Our Values

Smart – we’re intelligent, innovative, problem solvers

Collaborative – with customers and with each other

Bold – we challenge, we’re brave, we think big and we’re thought leaders

 

At Madgex, we are a community. We’re a friendly bunch with passion, ambition and we thrive on team work, learning & development and our regular social gatherings. As an equally important member of our team you will be rewarded with:

  • A salary of up to £28,000 per annum, reviewed annually
  • 25 days holiday, increasing each year you work with us
  • Enhanced family/partner friendly policies – we want to support you in those big life moments
  • Genuine commitment to your health and well-being, including Health Cash Plan, Perkbox, Cycle to Work scheme and a whole host of activities and approaches from weekly Yoga to quarterly massages organised by our dedicated Health & Happiness team
  • Team socials – we’ve had everything from BBQs and bootcamps to beer and our annual birthday bash
  • We're committed to your personal career growth and we'll provide you with learning and development resources
  • A dedicated Buddy in your first week alongside a full induction schedule, giving you the chance to meet the whole Madgex family.

Send us your CV along with a covering letter telling us about you, your career, your ambitions and why you think you’d be a great fit within our team.

We can't wait to hear from you and invite you into the Madgex team.

Equal Opportunities Statement:

Madgex is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (ProtectedCharacteristics).


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