Community & Social Media Executive - Filmstro

Digital, Media & Technology

Brighton and Hove

Closing date: 20/05/2017

We're a music-tech startup building cool sh*t and having fun.

Job Description:

• Provide excellent customer service across all channels (Zendesk, Facebook, Twitter, Instagram, etc.)
• Flag product related issue and liaise with the dev team to ensure constant improvement of the service
• Be the ambassador of the product
• Build upon the development of our ‘help centre’ to facilitate user problem resolutions.

Specific responsibilities: 

• Provide excellent customer service across all channels
• Deliver outstanding customer service across all channels and for all queries in a timely manner
• Work efficiently to prioritise queries strategically
• Escalate complex queries appropriately
• Have a customer first attitude and always go the extra mile to please customers
• Flag product related issues to appropriate teams/documents t
• Gather and document insights from user queries to understand root cause of the issue
• Report and present any trend or recurrent issues to management team
• Have an in depth knowledge of the app and all customer service issues in order to be able to always assist our users
• Constantly be up to speed with App updates and new feature release
• Foster team work and a positive work environment
• Communicate clearly and calmly to team members and management
• Take feedback positively and turn it into learning opportunity

Skills Range:

• Experienced with working in social media
• Able to work autonomously and think outside the box
• Friendly, positive and patient
• Strong written English
• Excited about start-ups and new technology
• An excellent communicator who prides themselves on excellent spelling and grammar
• Analytical and a problem solver
• Able to work in a team
• Extremely calm under pressure

Key Area: Marketing/PR 13-1161.00Marketing/PR
Salary: 18k
Attendance: Full-Time

No agencies please

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