Technical Account Manager - Meta One Limited

Digital, Media & Technology

Northiam

Closing date: 12/07/2017

Meta One is a design and software development business based in East Sussex UK, with a strong London client base. We are specialist providers of high quality and visually stunning Microsoft Office templates. Our team are experienced publishing experts, designers and programmers who believe passionately in consistency of design and content. Our clients are predominantly large corporates within financial services and big name brands and creative design agencies. The service we offer goes to the heart of an organisations brand so even though essentially we are a technical design company our client relationships are critical to our on-going success. What we do - We design and produce high quality and visually stunning Microsoft Office templates and automated publishing solutions. We translate brand designs into client friendly templates for Microsoft Office. For many of our clients we create customised functionality and tools to ensure they keep all their collateral ‘on brand’ including custom toolbars and ribbons, automatically styled charts and tables and automated document compilation. We also develop and market our own software applications, this is a developing part of our business. Why we do it - We believe that as a specialist provider we are the best and our Motto ‘Making Design Work’ is what we are all about – taking good design and turning it into products that work for the client

Job Description:

We're looking for a highly motivated, organised, customer service driven individual, to help manage our growing project/client base. The role encompasses project management, customer liaison, technical support and some sales. 

The successful applicant will be based in our Northiam office, but will be expected to regularly attend client meetings in London.

 

 
Skills Range:
  • Consult with the client to develop bespoke solutions based around Meta One limited’s core service offering.
  • Understand business and content-related problems to identify and present solutions based around Meta One Limited’s range of services and solutions.
  • Work with clients help them understand Meta One Limited’s software and implementation best practices.
  • Review and analyse client materials and requirements.
  • Be able to create specifications based on client requirements for document and presentation templates for new and existing clients.
  • Provide support and ongoing services for existing clients.
  • Assist with conducting on-site and virtual training with clients as necessary.
 
Person Specification:

The ideal applicant will already have a technical background, preferably with a good knowledge of Microsoft Office applications but will also have strong client relationship skills and a desire to be involved in sales. Customer service is at the heart of our business.

 
Key Area: IT Support 15-1151.00IT Support
Salary: 30 - 35k
Attendance: Full-Time
 
 

No agencies please

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