Technical Support Consultant (Office 365) - Cloud9 Insight

Crawley

Closing date: 23/03/2012

Cloud 9 Insight (Cloud9) is a company with a passion for helping customers make the most of their IT investments. Since its inception in 2010, the business has secured its place in the market as a leading deliverer of Microsoft Online Services, including Microsoft CRM Online, Microsoft Office 365 and Microsoft Intune. Cloud9 is proud to be a Microsoft Silver Partner and accredited with the Microsoft Cloud Accelerate status. Cloud9 delivers consultancy and remote support to its customers using the very technologies that we propose to our clients. Working with experienced associates, we are increasingly looking to develop in-house support and consultancy experience. Committed to employee professional development, the business continues to grow rapidly and offers numerous excellent career opportunities for the right people. This is a challenging and innovative environment offering experience in the industry’s latest technologies alongside a large portfolio of exciting clients.

Job Description:
This role will provide team leadership, expertise, delivery and consulting to a variety of clients. Working with a team and reporting to the Managing Director, the Support Consultant must understand a client’s problem, propose a viable solution and guide the implementation of that solution within the client’s environment. For the right candidate cross-training will be given in Microsoft Dynamics CRM and Window Intune.
Skills Range:
The successful person in this role will have a passion for technology and for helping businesses get the most out of Office 365. They will be able to operate with confidence in the Office 365 arena. To do this, they will need to possess some essential skills and abilities: • Highly self-motivated and goal orientated. • The ability to show initiative and lead others to a solution. • An intelligent, analytical and pragmatic approach to problem solving. • Excellent relationship building skills with clients and colleagues. • Experience in report writing and demonstration-giving. • First class written and verbal communication skills. • The enthusiasm and ability to motivate and inspire others, as both a leader and a team player. • The ability to effectively prioritise, delegate and deliver in a high-pressure environment. • The resilience to approach challenging issues with a positive and fresh outlook. • Excellent Mentoring and Coaching Skills to support the Cloud9’s professional development scheme. Technical Qualifications and Skills • IT-related degree preferred, but not essential. • Microsoft Certified Professional – premium level preferred, i.e. MCITP, MCDBA, MCSD • Essential experience of the following specific technologies: o Microsoft SharePoint 2010 o Microsoft Exchange 2010 • Experience in the following is also desirable, but not essential: o Microsoft Lync 2010 o Microsoft Office 2010 o Microsoft .Dynamics CRM 2011 o Microsoft Windows 7 o ITIL Support qualification
Salary:	£17,000-£19,000
How to apply:
Please send CV to info@cloud9insight.com, stating "Wired Sussex - Support Consultant Role" in the subject.
Contact Name:	Nigel Ridpath
Attendance:	Full-Time
Company:	Cloud9 Insight
Email Address:	info@cloud9insight.com
Website:	http://www.cloud9insight.com

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