User Support Officer - OCSI

Digital, Media & Technology


Closing date: 17/07/2017

OCSI is a social research consultancy, working with public and community organisations to improve services.

We use our expertise in research and technology to provide tools, analysis and support for organisations working for social good.

Job Description:

We are looking for a User Support Officer to join the team at OCSI. The role is a part-time (3 days / 22.5 hours per week) and is a job share. The post is fixed term as described for one year, with possibilities to extend or convert to a permanent position following that.

The user support role at OCSI is a great starting point for anybody wanting to get into communications, marketing, sales or even research or technical development.

Sounds like my cup of tea – what does OCSI do?

Based in Brighton, we are a social research consultancy with a strong technical focus. We use our expertise in research and technology to provide tools, analysis and support for organisations working for social good. We work at the cutting-edge of data, digital and public sector - take a look at to find out more about the projects we are working on.


So, what does a User Support Officer do?

The User Support Officer will play a key role as part of the OCSI communications team. The role will include:

  • Taking a pro-active role in communicating with our clients, building relationships with our users
  • Learning the ins and outs of our products in order to provide expert support to our users
  • Problem solving with users to understand what’s happening and what they expected to happen
  • Developing support materials (Knowledge Base, videos, blogs) to ensure our clients are getting the most out of our products
  • Maintaining our database of contacts, and keeping clients informed about updates to the products
  • Liaising with the technical and research teams at OCSI to ensure that client needs are communicated and responded to
  • Supporting on marketing activities of the company; for example looking after social media, writing blog posts, updating the website
Skills Range:

We are looking for:

  • A confident communicator (both spoken and written), with previous experience in a client facing role preferred (but not essential)
  • Somebody sociable and friendly, great at building relationships
  • A logical thinker, a good listener & questioner – combining these skills to be a problem-solving extraordinaire
  • A fast learner, able to get up-to-speed quickly
  • Somebody that is comfortable working and communicating in a tech environment (but no need to be a tech whizz yourself!)
  • Somebody that uses their initiative and happy working in a fast-paced office.
  • A great team player, that is confident in taking on joint ownership of the User Support role to make it a success.
Key Area: Office/Administration 43-9199.00Office/Administration
Salary: Dependent upon experience
Attendance: Part-Time
Additional Information:

This is a part-time position and we are looking for somebody to cover 3 full days per week as part of a job share. Exact work pattern to be determined. The post is fixed term and will last one year, with possibilities to extend.

The ideal candidate will be able to start end of August / beginning of September.

You’ll be based in our Brighton office in the vibrant North Laine cafes and pubs quarter, about 20 minutes walk from the sea. There may be occasional travel to London and further afield for meetings as required.

What we offer

  • 30 days annual holiday (pro rata)
  • Annual performance-related bonus
  • Training & development fund
  • Office perks: Tea & coffee, fruit-bowl and snacks, table football.

No agencies please

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