Last year, as part of our Talent Talk series, we caught up with Brighton-based Tillo to find out more about life at their company and what they look for in new team members. They're now looking for some new faces to join their team. If you'd be a great fit, read on!
Tillo is powering the future of brand currency by empowering the world's most popular brands and businesses - like Uber, Nike, H&M, Amazon and Starbucks - to use gift cards in exciting new ways.
Alex Preece, COO & Co-Founder
What are the key things you're looking for when interviewing someone for your team?
Passion. The type of passion that seeps through someone's personality. You can feel this. This trait shows conscientiousness and that people care about the job they're doing. This is especially important for us as we're servicing two sides of the fence, with brands people love on one side and buyers on the other side. You need to consider both sides at all times. I'd also say it goes down into the most common and key things in any role, which is attention to detail and being super organised, because you care about what you're doing.
What opportunities are there for career progression at Tillo?
Lots. Often teams are small here, so the chance that a team or department will break out into a new one is real, and will require members of the team to step up should they wish to. Marketing, for instance, is a new department that will need building from scratch, so here's an opportunity that needs our culture instilling into it, from the very beginning through to hiring new roles, to assist this department to succeed.
Here's an opportunity that needs our culture instilling into it, from the very beginning through to hiring new roles, to assist this department to succeed
Jay Cowle, UX Designer
What is your position, and how would you describe a typical working day?
My position is UX Designer, but as the sole designer in-house at Tillo, the honest answer is there's no such thing as a typical day. My work can involve anything from creating an email for Nintendo to designing a float for Brighton Pride. However, the majority of my time is spent working on creating and improving the experience of Tillo users. As a rapidly evolving platform, constantly releasing new functionality, the biggest challenge in my job is designing for users using the system today, tomorrow, and around the world.
My work can involve anything from creating an email for Nintendo to designing a float for Brighton Pride
What experience do you need for the role?
I have over a decade of design experience and am qualified in UX Design. I've worked for large multinationals, agencies, charities and universities. All this experience is valid, but most important is my experience in approaching UX design as scientifically as possible. As the sole designer, presenting a unique opinion to the team, I find I have to be able to give a 'why' to my thinking and ideally back it up with data. Heatmaps, stats, user tests or, at the very least, sharing a past experience I can use as an example. The expertise at Tillo is very high which means most importantly for the role I need to be able to listen. Listening has meant I've seen some of my greatest successes at Tillo whilst continuing to learn.
What is the most rewarding part of your job?
Testing, seeing our new pages work for our customers and constantly improving the Tillo product (plus cappuccinos!).
Charley Watters, Account Manager
What is your position, and how would you describe a typical working day?
Every day is different here at Tillo. I usually spend some of my time working with our existing clients - assisting with any queries they may have, helping them to grow their programs and making sure they are aware of all the great updates we are making to the network. This might include creating reports, working with the Tillo team to find out what's in the pipeline or meeting with our clients to find out more about what they do and how we can help them. I also spend a lot of my time working closely with our teams here to get new clients onboarded and firing on our network!
What experience do you need for the role?
I think most importantly, you have to be client-focused as you are working closely with the clients on a daily basis. Beyond this, you need to have strong time-management skills and be able to work well as part of a team. Being an Account Manager means you could receive a query on almost anything, so having a great team around you and being able to reach out to the right people to help you and your client is essential.
What is the most rewarding part of your job?
I really enjoy helping a new client go live on the system, and working with them as they go from strength to strength. It's also great to see all the improvements that go live on the system. We have great internal and external feedback systems and a very open design process here. It's really rewarding to see something you've had input into go live and help our clients or our teams at Tillo.
If you like the sound of working at Tillo, you can check out all of their latest job roles here.
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