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Life at Wired Sussex

Brighton and the surrounding Sussex area is home to a thriving digital, media and technology sector. Its hub of digital excellence and of inspiration and innovation is one of the most successful in the UK, with an annual turnover significantly exceeding £1 billion.

Wired Sussex is an independent, not-for-profit membership organisation that exists to support this digital, media and tech community. With a new opportunity for a Member Services Assistant to join our small and friendly team, we thought we'd share some of our experiences, our favourite parts about our job and what we look for in new team members.
 

Nik White, Chief Operating Officer

What are you looking for when interviewing someone for your team?

I’m looking for people with enthusiasm and a real passion for the role they are applying for. We are a small organisation so I want to feel confident they will be able to learn quickly to be able to deliver what’s required and work well with the existing members of the team.

I’m also looking for someone who is genuinely interested in the organisation and what we are trying to achieve, and sees the value in a role right at the heart of our community.

What kind of opportunities for progression are there at Wired Sussex? 

We are keen to grow and develop people over their time with us and this often takes the form of team members starting at a junior/assistant level or even as an apprentice and then progressing to first a co-ordinator level and then a manager level role, as they take on more responsibility and decision making.

Being part of the Wired Sussex team there is also a huge opportunity to learn about and make connections with all our members and their businesses and gain a great understanding of the sector as a whole and what opportunities there are within it.
 

Emily Jones, Digital Marketing Manager

What is your position and how would you describe a typical working day? 

I'm the Digital Marketing Manager. Because of the nature of Wired Sussex's work, projects and strategic goals, there's no single day that's the same.
 

One week you could be working on promoting opportunities for artists to utilise virtual reality, the next you could be helping local games studios raise their global profile.


However, there are core marketing activities that run throughout this, like promoting our range of services, initiatives and events, as well as researching and sharing success stories from our members.

What experience do you need for the role? 

I came to Wired Sussex as a Digital Marketing Apprentice with very little experience and, over the past 3 years, I have grown and developed with the role to become a Digital Marketing Manager. What's great about working at Wired Sussex is that as long as you have the right mindset and ethos - enthusiastic, quick to learn, interested in digital, media or tech and keen to get involved with our members and the community - experience isn't everything.

What’s the most rewarding part of your job?

I get a lot of personal value from collaborating and connecting with our members and FuseBox residents. Not only do you meet loads of brilliantly talented people, you also get to learn a huge amount from them and I'm constantly inspired by the work they do.

It's also really rewarding to get to work on a range of exciting and innovative projects and to see Brighton and wider Sussex continue to be one of the most pioneering and groundbreaking digital communities in the UK.
 

Chris Chowen, Emerging Technologies Coordinator

What is your position and how would you describe a typical working day?

As Emerging Technologies Coordinator, I’m in the very fortunate position to be working closely with residents of our Innovation Hub and Immersive Lab at the FuseBox. While maintaining and expanding the FuseBox’s collection of virtual and augmented reality equipment, I have had the opportunity to introduce new technologies and ideas to creative businesses so that they may go on to innovate in their own way. Working not only with emerging technologies; I also maintain and provide Wired Sussex day-to-day IT support.

The days are always varied and provide a new challenge, ranging from organising and hosting events to teaching workshops and experimenting with the latest, most cutting edge tech.

What experience do you need for the role?

I joined Wired Sussex after leaving university. As this role is somewhat new, there aren’t a huge number of known paths into this career. I graduated with a degree in Multimedia Technology and Design specialising in virtual reality and was fortunate to find Wired Sussex needing somebody capable of managing their Immersive Lab.
 

There’s a lot of on-the-job learning required for this position, so it was really important to be enthusiastic about learning and discussing the latest technologies.


A background in development and a history of geeking out is very important!

What’s the most rewarding part of your job?

For me, the most rewarding part is the opportunity to speak and work with businesses, artists and creatives doing really interesting things with technologies that I still find very exciting (VR, 5G and AI in particular). It is particularly thrilling to find ideas and technologies that I have suggested make their way into multi-million-pound projects. Additionally, being able to introduce people to VR for the first time is another highlight.
 

Hannah Jackson, Member Services Coordinator

What is your position and how would you describe a typical working day?

As Member Services Coordinator, I’m the first point of contact for Wired Sussex members. A typical working day for me is supporting our members to understand and engage with the opportunities and benefits of their membership. This encompasses anything from helping them to share their news and success stories, crafting an advert for our Jobs site, to finding a local agency or freelancer to collaborate on projects with. 

Outside of my daily responsibilities, no two days are quite the same at Wired Sussex. One day I could be manning a job seeker hotline at our annual Talent Festival, and the next running a webinar to help members promote their business with us.

What experience do you need for the role? 

Before joining Wired Sussex last October, I had experience in various Coordinator and Marketing roles. However, what’s most important in this job is an eagerness to be knowledgeable, helpful and empathetic to our members' needs, so that you're well-positioned to provide the support they need.
 

What’s most important in this job is an eagerness to be knowledgeable, helpful and empathetic.


You also need to be really organised and flexible. Being able to prioritise tasks is essential, as you need to be ready to drop whatever you're doing to answer a call, an urgent email or (when we're not working from home) have a coffee with a member who's dropped by for a chat!

What’s the most rewarding part of your job?

For me, the most rewarding part of my job is building relationships with our fantastic community of Wired Sussex members and Fusebox residents. I find it enormously rewarding to see them thrive, knowing we've had some small part in helping them on their journey to success.


If you like the sound of working at Wired Sussex, you can check out our latest job vacancies here

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