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Digital solution required for tracking service outcomes

Technical Help
Suitable for:
27 Nov 2020

About the brief

We are looking for a digital solution that will enable us to better track all outcomes of our services and improve the services we provide.

One of our biggest challenges is that we have no way to track outcomes efficiently. To track outcomes, we currently conduct phone calls with individuals which can be time consuming and make it difficult to capture information, and demonstrate our successes and achievements. When we speak to our clients, it often identifies additional challenges to be addressed which are missed if outcomes are not tracked efficiently.

A secondary challenge we face is the volume of referrals and lack of triaging in its current system. If we can capture this more efficiently through tracking outcomes, clients may not have to begin the process of support from referral stage again.

An effective digital solution to this could help to alleviate these challenges.

For more information and the full brief, please visit the website link in the Company Description. Applications close on 27th November.



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The Wired Sussex team