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Zoonou Ltd


Studio 24 – Scalable Testing That Reduces Website Support Tickets

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The Challenge

In 2019, with a growing volume of larger web build projects, Studio 24 found that their internal testing resource was stretched to capacity.

“Unusually for us, we had a number of large projects all needing testing at the same time. Expanding our team didn’t make business sense to solve a short-term capacity problem, so we looked to outsource our testing instead,” says Studio 24 Senior Project Manager Julia Sang. “Zoonou had been recommended to us by another agency and although we did talk to other test houses, they were the most professional and organised.”

Julia continues “We were looking for a test partner who would not only be really thorough, but also raise issues in a way that made it easy for our developers to action. We also wanted reports of what had been tested and the outcomes for auditing purposes”.

“We test all our sites against the browser standards on small, medium and large screens as standard. However, the Heathrow Airport Expansion Consultation website project required far more extensive testing. Having reviewed the analytics for previous consultations, we identified a much wider range of browsers and operating systems people were using, and we wanted to make sure the consultation would work well on the majority of these. We needed a specialist partner who could provide both a dedicated team of people and a range of real devices to test on.”

The Results

Initially Zoonou supported Studio 24 with functional and compatibility testing requirements and were often engaged on projects at the later stages of a project, but as the relationship has evolved, we now work as an extension of Studio 24’s team; collaborating to define and coordinate test strategies in the beginning phases of new projects.

As their external partner, Julia Sang and her team benefit from:

• Scalable test resource and management to cover the peaks in project workload

• Real-time issue logging that enables the development team to get to the core of issues quickly - reducing the number of support tickets raised on the live sites

• Access to an extensive device library to ensure compatibility across any device/OS requirement.

“Our partnership with Zoonou has allowed us to add robust quality assurance processes into our client projects. Since we started working with the Zoonou team back in 2019, we have seen a real benefit from our open and collaborative working relationship and Zoonou has become a key partner for helping us to deliver quality digital products to our clients” concludes Julia.

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