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Graphite Digital

User Experience, Design & Branding, Strategy

New Online Doctor feature - Graphite Digital and Vhi Healthcare

Graphite undertook user testing, wireframing and concept testing to learn about customer needs before implementing our learnings through UX & UI design to improve the Online Doctor experience in the Vhi app.

The final solution created was a brand new, fully functioning Online Doctor feature within the Vhi app that would help Vhi customers access support and advice from their GP in a safe and convenient digital environment during the Coronavirus pandemic. Within just three months after the new feature launched, we increased use of the service by 407%, improved the app's rating on the App Store to 4.7 and quadrupled the amount of successfully completed appointments.

To learn more about the project, you can read the full case study here: