Member Sign In

Graphite Digital

User Experience, Design & Branding, Strategy

Who we are

We’re a digital CX agency collaborating with healthcare and pharmaceutical organisations around the world to deepen customer connection through meaningful digital experiences.

Founded in Brighton in 2009, we have grown to a team of 35+ people working remotely in Brighton and across the South East of the UK. Consisting of a diverse pool of creatives and strategists, we have built a strong reputation in the digital sector as an agency that offers a warm, engaging culture as well as the chance to work on globally-recognised projects.

What we do

Our dedicated teams bring strategic and design expertise to help clients turn ideas into meaningful digital products and experiences that are scalable and resonate with their patients or HCPs. We conduct research, then convert this into actionable insight and practical solutions. Our iterative approach allows us to quickly solve problems and implement change.

Our services fall under three core pillars; CX strategy, user research and design. We apply strategy to help you to create a roadmap of the future of your digital customer experience that is rooted in research and insight. Through conducting user research, we enable you to truly understand your audience and make informed decisions based on their needs and behaviours. We design meaningful and effective digital products and experiences which connect with your customers and achieve your objectives.

Who we do it for

For more than 10 years, clients have turned to and trusted us with their products and services because of our experience in the healthcare and pharma sector. We work with them to support digital transformation within an industry that is notoriously complex and highly regulated. We combine digital expertise with extensive sector knowledge and understanding. Innovation and creativity always come first, but not at the cost of regulatory approval.

Our clients include global pharmaceutical companies, like Pfizer and Novo Nordisk, as well as leading Irish healthcare and insurance provider, Vhi. With them, their teams across markets and their partners we’ve improved the experiences for millions of users.