Partner Executive - 15Gifts Ltd

Brighton and Hove

Closing date: 07/07/2018

Limitless choice isn’t all it’s cracked up to be. After a point, adding more options gets overwhelming. It stops us choosing at all. Or leaves us regretting the choices we make.

Here at 15gifts, we’re obsessed with the psychology of choosing. Studying the key elements that drive people to make confident choices on the high-street, and bringing those qualities into the digital world through intelligent decision-engine technology.

Today we power thousands of confident consumer choices every day across some of the largest brands in the world including AT&T, Virgin Media, BT, EE, Sky, Deutsche Telekom and The Times. With every engine interaction, we’re learning more about customers, gathering insights and powering more and more accurate recommendations.

We’re a company that’s growing fast and we’re excited about the opportunity ahead of us. We have a great culture, an energetic office and we’re looking for like-minded people to help us achieve our potential.

Job Description:

We’re looking for an enthusiastic self-starter, who is keen to develop their career in a digital environment.

You’ll be tasked with updating and configuring content within our live decision engines. You’ll become an expert on all mobile phones, tariffs, broadband and TV packages available across the market, writing technical specifications for the latest handsets, and setting up and maintaining special offers. You’ll be responsible for reviewing live customer feedback, identifying trends and suggesting product optimisations.

This is a key role within the Partner team, and provides good exposure to all aspects of client servicing. The role is an important step on a client servicing career path and is a great opportunity to gain experience in a range of skills, and work closely with all departments of our business, including Data Science, Development, QA and UX/Design. 



Every day will be different, providing new challenges and deadlines to prioritise. The key tasks include (but are in no-way limited to):

  • Configuration of new products and offers
  • Researching products, sourcing information and maintaining databases
  • Being a secondary point of contact for our partners, alongside a Partner Manager
  • Attending relevant client meetings and calls
  • Supporting the onboarding of new clients
  • Identifying opportunities to optimise the engine
  • Monitoring analytics dashboards and raising any issues
  • Reviewing customer feedback and raising any issues or opportunities into the product team

Personal Specification:

Brownie points will be given for having experience in a digital environment, being educated to degree level, and/or having experience of working for a mobile phone provider. However, for this role, our key requirements are your personal qualities, ambition, and potential. The person that we recruit will be:

  • A stickler for the details, and a bit of a perfectionist
  • A great communicator, with the ability to write clear and considered emails and documentation
  • An enthusiastic self-starter who’s happy setting their own workload
  • Hardworking, and able to remain unphased and focused during busy periods
  • Full of ideas, keen to improve processes and make a difference
  • A passion for all things tech

 What we'd offer:

  • A fun and creative work environment, with free fruit and breakfast supplies, Friday afternoon beers and the occasional office dog visit
  • Regular team outings - we are a sociable bunch!
  • The opportunity to input into all aspects of the business
  • The opportunity to work directly with some of the world’s biggest brands
  • The chance to gain experience of life within a fast growing startup
  • 33 days holiday (including bank holidays)
  • Your birthdays off work
Key Area: Office/Administration 43-9199.00Office/Administration
Salary: £20K - £25K DOE
Attendance: Full-Time
Additional Information:

No agencies please

Please mention that you found this job on the Wired Sussex website


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