Community Manager - The Student Room Group

Brighton and Hove

Closing date: 31/10/2018

The Student Room Group (TSR) is the largest, most useful and best-loved online student community there is. Millions of students turn to us first for advice, info and support on work, learning and life’s ups and downs. And that means we’re uniquely privileged to connect educators, employers and consumer brands to switched-on young people actively seeking out answers and meaningful connections.

Job Description:

Working within our Community Team, this role reports to the Head of Community and works within the Life Around Learning section of the TSR website. You’ll be responsible for developing and enhancing a positive culture within our dedicated team of volunteers, and will ensure that our users have access to the most helpful conversations, experts and advice.
You will be empowered to use your nuanced understanding of TSR community and the needs of young people, to manage and take responsbility for your own projects within the Life Around Learning section. Working with the Head of Community you will lead on strategy, and be responsible for the practical implementation of the overall vision. This role is about supporting our community of students to actively participate on TSR and get the most out of it in all aspects of their lives.


Key role responsibilities 

• Growth in engagement – working with the Head of Community, and the wider marketing and development teams, take responsbility for improving the levels of engagement across our forums in line with our Community strategy

• Retention - ensure students continue returning to TSR to view, post, and engage more deeply with the site

• Volunteer management – effectively manage the team of Life Around Learning volunteers to grow student engagement in specific forums

• Supporting users – engage directly with users to make sure they get a great service from TSR when they are looking for support

• Site administration – assist in the the report and moderation queue, overseeing our warning system and managing member services

• Content – managing the creation of help content and advice based on discussions trending on TSR, either yourself or via the support team

• Knowledge - stay up-to-date with topics relevant to your area

• Analysis – understand and analyse user experience and forum performance reports, using these to drive strategic development

Specific to this role within the Life Around Learning section, additional responsibilities also include:

• Project and campaign management – provide leadership and connect key parts of the business to produce campaigns and project outcomes that benefit young people and our clients

• Community stakeholder relationship development

• Welfare policy - manage the escalation of serious issues and uphold the safeguarding practices of our community

• Strategic development of volunteer team to ensure members of the community are supported, whilst achieving wider business goals

Skills Range:

• Experience in driving engagement of online forums, as well as marketing through social media channels

• Confidence and proven experience of managing and motivating a young team by coaching and mentoring

• You will enjoy new challenges, thinks creatively and have a solution-focused attitude

• Solid evidence of contributing and running effective teams whilst taking responsbility for independent projects

• Ability to comprehend complex technical and statistical information


Person Specification:

You will also need to have-

• Passion for supporting young people throughout the challenges they face

• Self-motivation, be goal orientated with has a high-tempo work ethic

• Social confidence with the ability to inspire the best in others

• Degree or equivalent educated (desirable but not essential)

Key Area: Marketing/PR 13-1161.00Marketing/PR
Attendance: Full-Time
Additional Information:

Working at TSR
We care about employee development, happiness, wellness and work life balance. We offer a welcoming, friendly and supportive working environment, plus we enjoy lots of great benefits including:
• A competitive salary
• 25 days holiday per year, plus bank holidays
• Your birthday day off
• Opportunities for ongoing learning and development
• Flexible working hours and arrangements
• Group Life insurance
• Generous pension scheme
• Private healthcare
• Healthcare Cash Plan
• Childcare vouchers
• Cycle to work Scheme
• Pet friendly workplace
• Fresh fruit
• Friday afternoon drinks
• Regular social, team and charity fundraising events

TSR is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. We are committed to supporting a team that represents a variety of backgrounds, perspectives and skills.


No agencies please

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