Client Services Manager - Kineo

Brighton and Hove

Closing date: 23/06/2019

Kineo is a market-leader in the elearning industry. We’re growing fast and are busy expanding our global presence. Our motto? ‘Stirring things up’ – we love doing what we do! Kineo has been providing learning solutions for over ten years and part of City & Guilds for almost five. We help the world's leading businesses and organisations improve performance through learning and technology, providing a wide range of world-class elearning, consultancy, development and support services. We partner with clients all over the world, with offices in the UK, APAC, South Africa and the US.

Job Description:

Kineo's Services team are looking to grow by recruiting a Client Services Manager.

If you love building and managing client relationships in an evolving technology environment, and want to work with a fantastic range of clients including Marks & Spencer, EasyJet, Sony, The FA, and Rolls Royce, then read on!

This role is ideal for someone who has previous experience working with high end clients and is looking to build ongoing strong relationships. It's a fantastic opportunity to build your experience in a fast-paced environment working with a team of creative, knowledgeable and supportive individuals on a diverse range of projects for big-name clients.

Kineo is a global workplace learning company that helps businesses improve their performance through learning and technology. Located in the centre of Brighton, we provide best in class e-learning, learning portals, and Learning Management Systems (LMSs).

As a Client Services Manager, you’ll be the main day to day point of contact for our clients, ensuring a wide variety of requirements are understood and met to the highest standards.

You’ll be the primary representative of Kineo to clients in our Services team, and will enable clients to be successful in their own organisations via effective ongoing strategy, planning, and management. We strive to make heroes of our clients, and the Client Services Manager is pivotal in achieving this.

With responsibility for a variety of high profile client accounts, you’ll have accountability for client satisfaction, retention and profitability, as well as maintaining commercial awareness and a keen understanding of clients’ ongoing business needs.

Skills Range:

You must have an intelligent approach to identifying and solving problems, and you'll need to be able to work across different teams and stakeholders. You must have excellent time management skills and the ability to multitask and prioritise.

Person Specification:

You'll need to be able to demonstrate experience managing a range of client relationships, ideally "blue chip". You'll also need experience within a digital industry, or knowledge and understanding of the web app/technology landscape. You must have good commercial awareness, and proven relationship management skills - including negotiation, managing expectations, and influencing at all levels.

Key Area: Customer Service Customer Service
Salary: Circa £28,712
Attendance: Full-Time

No agencies please

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