Digital Analytics Manager

RSA.Digital is a dynamic group of UX experts, Designers, Content Writers, Analysts and Product Managers who believe that putting our customers first is the key to creating better products. RSA are on their way to becoming a truly digital organisation and we are looking for the best talent to help us fulfill this ambition.

RSA will provide to you a great work-life balance with flexible working, competitive salary & excellent benefits package, a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings.

What we are looking for from you

As the Digital Analytics Manager you will:

  • Collaborate with internal teams (product, marketing, data, digital) to understand and refine digital tracking needs
  • Translate digital tracking needs into technical solutions and analytics requirements to develop and refine the digital data layer
  • Define implementation plans for digital tracking 
  • Setup tracking and analytics utilising tag management software with support from our internal development teams
  • Interpret data layers to acquire the correct data for utilisation through campaign management such as online personalisation, email, next best action, etc 
  • Implement a governance framework and set of standards that should be adhered to when implementing tracking to ensure changes can be audited 
  • Pro-actively find and fix reported issues with digital data
  • Manage the integration of digital data with third party services that improve customer experience
  • Horizon scan for future analytics tools that support business goals and recommend new tactics that advance our Omni channel capability
  • Identify new opportunities for tagging efficiency

What we are looking for from you

You will have experience & knowledge of:

  • Implementation of new data layers and the ability to interpret those in place
  • Implementation of tag management tools that have enabled a personalisation capability
  • Experience in implementing governance around analytics implementation (notable security)
  • Management of 3rd party agencies / suppliers
  • Ability to work independently
  • Tag management tools (DTM, GTM, Tealium)
  • Analytics tools (GA Premium, Adobe)
  • Marketing tag management
  • Personalisation and merchandising 
  • Web Development tools and techniques (JavaScript, JSON, JQuery)

If you feel you have the right skills & experience to own this role and hit the ground running please apply or get in touch for more information.

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