Communications Manager

Temple Spa is looking for a bright communication manager. This newly created role will assist in creating and sharing engaging content with our entrepreneurial social retailing channel SPA TO GO.

Key Skills: Excellent communication skills - written and verbal Creative, proactive and with the ability to employ initiative
Organised with attention to detail, Ability to foster relationships at all levels and work collaboratively
Self-motivated, deadline focused, enjoying a fast paced environment
Proficiency in Word, Excel and Powerpoint, [&/or Apple equivalents], Social media platforms 

Key Elements of the Role: 

• Manage and develop internal and external communications to Senior Managers, Managers and Lifestyle Consultants to provide timely, accurate and engaging content.
• Curate the SPA TO GO Hub [intranet] to ensure all information is not only engaging but relevant, timely and accurate
• Develop Q&A and model Customer service responses for Lifestyle consultants, Managers and their clients
• Help create presentation material for key meetings
• Work collaboratively with the SPA TO GO team in Head Office and field based to develop and
  enhance assets.
• Take ownership of key “documents” such as the Career plan and Consultant training manual, to
  ensure the they are in line with best practice.
• Support the SPA TO GO social media presence - creating and clearly demonstrating standards
  of good practice both with content such as call outs, blogs and imagery
• Receive and resolve consumer, client and consultant Issues
• Advise on product and promotions
• Process orders on behalf of customers or external clients
• To develop & augment our approach to providing excellence supporting SPA TO GO. 

• Ideal experience:
  Direct experience or good understanding of the social retailing business environment Experience in a customer services role.
  Use of content management systems
  Experience in writing content for blogs, Training material, emails, social media
  & Always: Flexible - willing to carry out other's duties as requested. Understand and fully comply with company and department policies and procedures.
  
  A brand ambassador that always makes and receives a good pass to/from colleagues.
  Well presented, displaying and encouraging the right attitude