Communications Manager

Temple Spa is looking for a bright communication manager. This newly created role will assist in creating and sharing engaging content with our entrepreneurial social retailing channel SPA TO GO.

Key Skills: Excellent communication skills - written and verbal Creative, proactive and with the ability to employ initiative
Organised with attention to detail, Ability to foster relationships at all levels and work collaboratively
Self-motivated, deadline focused, enjoying a fast paced environment
Proficiency in Word, Excel and Powerpoint, [&/or Apple equivalents], Social media platforms 

Key Elements of the Role: 

  • Manage and develop internal and external communications to Senior Managers, Managers and Lifestyle Consultants to provide timely, accurate and engaging content.
  • Curate the SPA TO GO Hub [intranet] to ensure all information is not only engaging but relevant, timely and accurate
  • Develop Q&A and model Customer service responses for Lifestyle consultants, Managers and their clients
  • Help create presentation material for key meetings
  • Work collaboratively with the SPA TO GO team in Head Office and field based to develop and
    enhance assets.
  • Take ownership of key “documents” such as the Career plan and Consultant training manual, to
    ensure the they are in line with best practice.
  • Support the SPA TO GO social media presence - creating and clearly demonstrating standards
    of good practice both with content such as call outs, blogs and imagery
  • Receive and resolve consumer, client and consultant Issues
  • Advise on product and promotions
  • Process orders on behalf of customers or external clients
  • To develop & augment our approach to providing excellence supporting SPA TO GO. 
  • Ideal experience:
    Direct experience or good understanding of the social retailing business environment Experience in a customer services role.
    Use of content management systems
    Experience in writing content for blogs, Training material, emails, social media
    & Always: Flexible - willing to carry out other's duties as requested. Understand and fully comply with company and department policies and procedures.

    A brand ambassador that always makes and receives a good pass to/from colleagues.
    Well presented, displaying and encouraging the right attitude 

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