Project Manager

Project Manager

Reporting to: Chief Operating Officer 

Who we are

At 15gifts, we’re obsessed with the psychology of choice. We study the key principles that drive people to make confident choices on the high-street, and we pour this insight into our intelligent decision-engine technology to replicate the experience online.

Our vision is to lead the field in combining consumer psychology and machine learning to help people make decisions. What’s more, the unique profiles that we collect through our conversational engine can change the way that brands talk to their customers. 

We work with some of the world’s leading brands, powering thousands of confident customer decisions every day. Our partners include Verizon, O2, Sky, Virgin Media, EE, BT and Sprint.

We’re a fast-growing company and we’re excited about the opportunities that lie ahead. We’re a team that’s made of driven, ambitious and exceptional individuals and we’re looking for like-minded people to become part of our success story. 


The role

We are now looking for an experienced Project Manager to join the newly formed Operations Team with a focus on project delivery for new customer builds, current customer upgrades and new product features. You’ll also be responsible for identifying inefficiencies in the current business processes and implementing new efficient and robust ways of working across all functions of the business.

Our technology is already used by some of the largest brands in the world, and we’re only just getting started. This is a pivotal moment to join a company that has a huge opportunity ahead of it.


The core accountabilities

  • Facilitating the definition of requirements and agreement of the scope of work for projects across internal and external stakeholders

  • Building a business case for each project with input from Commercial and Customer Success teams  

  • Capacity planning across all projects aligned to our strategic priorities

  • Building project plans, based on capacity, to deliver to our customers’ needs

  • Proactively managing projects from initiation through to go-live

  • Reporting on progress throughout the project to all internal and external stakeholders 

  • Reviewing existing business processes to understand the root causes of any issues

  • Defining new efficient processes and embedding these across business functions

The ideal skills and experience

  • Project Management:

    • Proven project management experience within a technology (ideally SaaS) environment 

    • Experience of delivering projects across the full Software Development Lifecycle  

    • Experience of managing all elements of a project including budget, risks, issues, dependencies, scope, quality and time 

    • Proven ability to build strong relationships both internally and externally with our clients in order to manage stakeholders throughout the project

    • Experience of managing change requests against the agreed scope during project delivery

  • Sprint Planning, Management and Performance:

    • Encouraging effective backlog grooming and prioritisation with Product Owners, to ensure a steady stream of well specified and documented stories for the sprint teams

    • Leading the collaborative planning process for each sprint

    • Responsibility for measuring burndown, running retrospectives, handling urgent bugs, managing changing requirements, tracking capacity, specifying acceptance criteria and monitoring velocity

  • Business Analysis / Requirements Definition:

    • Can build business cases, detailing costs and benefits, to gain approval for the project from the Leadership Team

    • Can work closely with the Product Owners and our clients to gather, document and estimate requirements

    • Can define and document requirements unambiguously and communicate these to technical and non-technical team members

  • Process Efficiency

    • Can process map an existing process, identify issues and outline solutions to fix the problems

    • Can measure current process effectiveness and define new measures to see how successful any newly implemented ways of working have been

    • Experience of implementing ongoing mechanisms to monitor process efficiency and look for ways to continuously improve

The person we’re looking for

  • Has a delivery focused mindset and is keen to promote that throughout the business

  • Loves problem solving, seeking out issues and delivering change 

  • Proactive self-starter with an entrepreneurial mind-set 

  • Excellent communicator – ensuring project progress and planning is highly visible and understood

  • Happy working with technical resources and senior management alike. This will enable issues and progress to be communicated clearly and at the right level 

  • Gravitas and interpersonal skills to manage internal and external relationships

  • A desire to be part of building a new Operations Team and can bring past experience and tools to help make the team a success

  • Organised and transparent – working seamlessly with project management methods and tools 

  • Desire to be part of a fast growing business with the high pace of change which is inherent with this

  • Hands-on individual who does not necessarily need a large amount of support


Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

15gifts cultural values:

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our Office

We can confidently say that our sea-view office is one of Brighton’s best. Our flexible workspaces mean you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings.

Role benefits

  • Competitive salary depending on experience

  • The opportunity to be part of a new Operations Team whilst  helping to define the team’s role across the business

  • 25 days holiday (plus bank holidays)

  • Regular social events, from Friday drinks to tea clubs and volleyball

  • Visits from friendly office dogs

  • Quarterly reviews that involve everyone in strategy planning

  • Free breakfasts, lunch on Fridays, fresh fruit, snacks, beers, locally-roasted coffee

  • Lunchtime yoga, mindfulness and other fitness activities

  • EAP (Employee Assistance Programme): confidential counselling for work and personal issues

  • Cycle to work scheme and free eye tests

  • Birthdays off work

  • On site changing rooms, showers and internal bike storage  

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