Customer Success Manager

As a Customer Success Manager at Pure360 you will be delivering the digital marketing strategy in line with the Pure360 service model to an owned portfolio of customers. The purpose of the customer success team is to improve our customers’ marketing results with best practice advice and data driven insights.

We are looking for a Customer Success Manager with a passion for email marketing. You are confident managing relationships with sophisticated customers at a senior level, using your knowledge and excellent communication skills to build influence, create trust and lead customers to the best possible ideas and results. If you are someone that loves marketing, and have a demonstrable record of using data to drive results then we want to hear from you!

Key duties and responsibilities

  1. Deliver proactive digital marketing consultancy to customers that progresses their email marketing maturity and demonstrably meets predefined business objectives.

  2. Own the delivery of Analytics services (measurement and definition of suitable marketing tactics) each month for dedicated customers you will work with over the long term.

  3. Work with internal teams and partners to ensure your customers perform to the best of their abilities with our suite of products and services.

  4. Work closely with and support Account Management in the retention and growth of a managed account base.

  5. Take the lead on growing the paid-for consultancy business within an allocation of customers.

  6. Build a thorough knowledge and understanding of both Pure360 capabilities and the wider digital marketing ecosystem.

  7. Use of data to manage time and identify opportunities and risk proactively. 

  8. Delivery against activity KPIs and targets set in line with customer objectives.

Essential skills

  • Well-developed understanding of and proven approach to customer centric service.

  • Strong commercial acumen and interest in commercial models..

  • Statistical and analytical capabilities and a fascination with turning insight into action. Excel based data formatting, manipulation and plotting.

  • Keen interest in “telling stories with statistics”

  • Knowledge of digital marketing.

  • Proven ability to deliver on KPIs.

  • Excellent interpersonal and influencing skills - be a key team player within your own team, and build excellent relationships across the business to enable project collaboration, and delivery of service to our customer base.

  • Excellent communication and presentation skills.

  • Strong numeracy.

  • Excellent time management.

  • Attention to detail

Desirable skills

  • Experience working in a Customer Service/Relationship management role.

  • Experience using data and analytics.

  • Experience working in an SAAS environment.

As a Pure360 employee we expect you to feel as passionately about our values as we do. Living by these ensure we create a successful and happy environment for you, your peers and the business. Our Values are: We are Real. We are Inspired. We love our Customers. We strive for Improvement. We get stuff Done. We are One.

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