We’re looking for someone to join our Customer Success organization and helping us deliver on world-class Technical Support, Education, and Success Management!
In this role, you will be building tools for the Customer Success team and our customers to allow our team members to work more successfully. We’re looking for someone to who has a problem-solving mindset to work alongside our engineers and support team.
This role has the opportunity to truly impact our customer service at Unity. This role sits alongside our Engine and Console support teams and works with the entire Customer Success organization. We work closely with our customers and enjoy working with them to create amazing projects.
- Development and maintenance of a new suite of tooling to enable the Engine and Console Support teams to work in a more efficient way
- Create tools, web services and integrations between our CRMs and internal systems
- Extensive experience in Full Stack Web Development
- Technical architecture and systems design knowledge
- Experience with CRM systems (Zendesk, Freshdesk, Salesforce, etc)
- Experience with Jira integrations
- Experience with Unity project automation and build pipelines
- Experience leading a small team
- Experience specific to Zendesk
Who We Are
Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.
The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Oculus, Autodesk, Microsoft and many more, to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.