Ecommerce Solution Specialist

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GENE COMMERCE is a leading ecommerce agency specialising in Magento. We are looking for experienced ecommerce Solution Specialists to help our clients’ online businesses succeed.

As an ecommerce Solution Specialist, you will be part of our Client Services team working within our Strategy & Consulting group responsible for the commercial development, relationships and success of a portfolio of clients. We believe you are the person that ensures everything comes together, a problem solver and negotiator, a decision maker and organiser; you demonstrate resourcefulness, initiative, calm and attention to detail, above all you are driven by a desire to deliver a great result.  You will be working on multiple large scale and complex ecommerce projects in conjunction with developers, creatives, project managers and of course our clients. We are looking for someone that has wide ranging ecommerce experience, the ability to understand, interpret and sometimes write client briefs, provide commercially viable solutions and ideas with a touch of flair and provide subject matter expertise and strategy to our clients.

GENE, voted ‘Best Ecommerce Agency’ at the 2019 Ecommerce Expo Awards for Excellence is not your average agency. We have evolved from being a boutique ecommerce agency in Brighton, UK to one of the leading certified Magento Enterprise Partners with an international reputation. Innovation and ideas are at the heart of our business and this sets us apart. Our GENE Pool initiative encourages development of R&D projects alongside our day-to-day work and has led to ground breaking products such as BlueFootCMS PageBuilder (acquired by Magento) and the first Apple Pay, Alexa and VR integrations with Magento 2. So, if you're looking to be part of a company that embodies creativity and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

 

Key responsibilities for ecommerce Solution Specialists are:

  • Owning the relationships of a portfolio of clients

  • Helping develop a clear online strategy and building long term visions for clients

  • Defining and executing a programme of new features and functionality aligned with the vision for your clients

  • Defining project requirements and putting forward effective solutions and ideas

  • Assisting in the preparation of specifications and statement of works

  • Estimating projects, writing proposal and presenting strategies

  • Working with developers, project managers, creatives to deliver exceptional results for our clients

  • Managing customer issue escalations to successful outcome

  • Managing client expectations, and ensuring that customer service is at the forefront of everything we do

  • Solving and unblocking complex problems with a creative mindset

  • Actively ensuring financial targets are reached, reporting performance and monitoring profitability of projects

 

To fit in, it's important that you share our enthusiastic, proactive, can do approach. We live by 5 principles; we want to be challenged, we want our work to have purpose, we want to achieve great results, work with people we like and enjoy what we do. Key skills for this role are:

  • Highly experienced in ecommerce (merchant side or agency side)

  • An understanding of digital marketing

  • Ideally experience with Magento

  • Ability to understand technical language and methodologies

  • Excellent written and spoken communication skills with the ability to explain complex technical solutions

  • Have a positive attitude, energy and a passion for working with clients and partners

  • Comfortable speaking and presenting to all organisational levels

What we can do for you

  • We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool

  • Regularly go for team lunches/drinks after work/industry conferences

  • Everybody has an annual personal, professional training budget

  • 25 days holiday plus bank holidays

  • Company Pension

  • Private Healthcare with Vitality

  • Flexible working patterns  

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to jobs@gene.co.uk


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