Senior Customer Analyst

About 15gifts

At 15gifts, we’re obsessed with the psychology of choice. We study the key principles that drive people to make confident choices on the high street, and we pour this insight into our intelligent decision engine technology to replicate the experience online.

We work with some of the world’s leading brands, powering thousands of confident customer decisions every day. Our partners include Verizon, O2, Sky, Virgin Media, EE and BT.

We also love data; with every interaction, we learn more about our customers - gathering insights and generating increasingly accurate recommendations.

We’re a fast-growing company and we’re excited about the opportunities that lie ahead. We’re a team that’s made of driven and ambitious people, and we’re looking for someone to become part of our success story.

About the role

During a significant period of growth, we’re excited to be expanding our analytics capabilities by hiring a Senior Customer Analyst to provide insight for our growing number of customers.

To be successful in this role you need to be passionate about communicating data in a commercial environment, and enjoy the momentum, energy and relationship building that a customer facing role provides.

You will have experience of delivering impactful insights that drive business decisions, crafting compelling narratives that demonstrate the value the engine is driving for our customers.

You will understand how the right data can improve decision making and directly drive growth. A natural curiosity is essential, as is a drive to get involved post-analysis to make sure your insights have been acted upon.

The person we’re looking for will

  • Be accountable for the data relationship and insights to a group of customers

  • Be passionate about communicating data in an engaging and professional way

  • Have excellent attention to detail, and understand the commercial impact of crafting the right value story

  • Utilise our data warehouse to understand day to day performance and provide actionable insight narratives 

  • Be the voice of data within a non-analyst squad team, ensuring that decisions are data driven and analysed appropriately

  • Share your knowledge and experience with our team and the wider company

Skills and experience desirable

  • 3+ years experience applying analytics and delivering actionable insights within a fast-paced/commercial business

  • Experience presenting data in a clear and engaging way to non-technical audiences

  • Strong working knowledge of SQL

  • Experience using Python, or the desire and mindset to learn using e-learning tools

  • Experience leading customer relationships from a data perspective

  • A solid understanding of statistical testing and modelling techniques and experience utilising within a business environment

  • A natural ability for spotting opportunities and potential risks within the data

  • Strong data visualisation skills

Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our Cultural Values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our Office

We can confidently say that our sea-view office is one of Brighton’s best. However, we're currently all working from home and we'll be taking a cautious approach to returning to our much loved office.

We're used to having flexible workspaces, which mean you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings. However, we will of course be following strict social distancing and health & safety guidelines for as long as is advised.

Benefits include

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers, locally-roasted coffee

  • Food for thought: lunch and talks every Friday

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our recent Talent Talk with Wired Sussex


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