Account Director

You need to sign in or
create an account to save a job.

A​nything ​i​s ​​Possible. We believe this so much, we made it our brand.

aip​ is a media buying & marketing agency that specialises in data-driven, integrated communications, media planning across all digital and offline channels, and end-to-end creative services. Using proprietary audience planning technology aligned with business goals, aip develops bespoke integrated media solutions for brands.

But digital marketing is at a crossroads, and its up to us to forge the path ahead. The truth is, focusing on media channels, CPMs, cookies, or impressions is a mistake made far too often. It leads to high-frequency, low-quality and low-impact campaigns that annoy people and are quickly forgotten.

Agencies and advertisers need to respect people's time and understand the value of their attention. Today’s campaigns have to be more empathetic and emotionally engaging than ever before to gain valuable attention. What's more, they need to create long-lasting consumer relationships that drive tangible business outcomes.

We think it's time for something different. Something better.

Anything is Possible
Founded in 2017 and led by Mark and Sam, ​aip​ creates better brand and consumer connections to make advertising more enjoyable, engaging, and effective. The business sits atop five pillars helping us transform the industry:

1) Transparency ​
Nothing is hidden because we are proud of the value we bring to our client partnerships.

2) Connect & automate
We get excited when we can connect and automate things. When we move time from tasks that generate minimum value into tasks that
generate lots of value.

3) Frictionless
Working with us is easy. In fact, we will be the easiest partner our clients have ever worked with.

4) Smarter
Working with us helps our clients to work smarter. Working for us, helps you to become smarter.

5) Agility ​
Flexible working & diverse talent delivers better performance. We think that people who think differently help us to deliver better solutions.


The Role: Account Director
Working at Anything is Possible should be a life changing experience. Bold words we know, but that's why we set up the business. Agency life doesn't have to be overworked and underpaid. It should be about working on great projects, with great benefits and a healthy work-life balance.

We believe anything is possible and need people to help us achieve it. Working alongside the aip co-founders and wider team, you will be intrinsic to the success of our agency.

You will help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and coaching the Account Managers and Account Executives to develop our client base. You will delight our clients with innovative & creative solutions that cover our three business areas: media, creative & knowledge. With your help, we will grow the business and win new clients.

We will win awards and challenge the media industry to be better.

On a daily basis, you’ll be responsible for creating client strategies and the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring all your accounts meet minimum best practice standards.

Reporting to the CCO, the Account Director role sits within the Strategy & Planning team.

You will build, develop and nurture client relationships so our client’s and our agency business can grow in tandem.

You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue.

Day to Day Responsibilities
This is an important role within the agency, working closely with senior client stakeholders, internal teams and contributing to new business opportunities. You will be supporting the wider Strategy & Planning team on delivering growth against our existing client base. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships.

The role will include taking direct ownership of key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. Every day you will:

  • Demonstrate exceptional account management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way.
  • Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies in a commercially focused way.
  • Develop strategic solutions to solve client challenges, drawing on expertise across the agency’s core pillars of media, creative and knowledge.
  • Ensure that through the process, client expectations are met or exceeded and those client relationships are well managed.
  • Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts.
  • Ensure all work that goes out of the agency is to a high standard and exceeds client expectations.
  • Coach and develop the Account Managers and Account Executives, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients.
  • Proactively develop opportunities for the agency amongst dormant clients and through framework agreements in place.
  • Support the agency on inbound new business opportunities as required.
  • Build client relationships through excellent project delivery. Manage multiple priorities.
  • Give support to colleagues, manage activities across specialisms and work with the account management team on projects. Deal with invoicing and finances on a timely basis, handle proofreading, contact reports, status reports and research.
  • Request and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities.
  • Pull and interpret campaign trends and metrics. Conduct data and consumer profile gathering and assist in the development of results analyses which include insights and implications of data. Perform campaign analysis and identify and resolves issues.
  • Demonstrate immaculate attention to detail.
  • Be a good communicator, have excellent time-management skills and the ambition to take on more responsibilities.
  • Develop relationships with key outside partners and media owners, briefing them on campaigns and managing the commercial agreements in place.

Behaviours that drive success
We all share possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role:

  • You should be inquisitive and have the fearlessness to question the status quo.
  • Solve problems and grab opportunities.
  • A demonstrable interest in data and analysis.
  • Help people to grow around you.

Key Performance Indicators & Measurement

  • Client relationships:
    • Client health status, NPS (Promoters), The Drum Recommends
  • Internal relationships:
    • Peer feedback and agency goals
  • Client Satisfaction (CSAT)
    • Annual client survey NPS, quarterly evaluation, Drum Recommends
  • Client Retention
    • Contracted revenue - contract renewals/extensions
  • Client Growth
    • Account growth revenue
  • Quality of work
    • Award shortlists
    • Case studies & references
    • Client health status & recommendation
    • Delivery against agreed SLAs

Skills, Qualifications and Experience Required
We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including:

  • Five years + account handling and client growth experience in an agency environment.
  • First class verbal and written English is essential.
  • Good people, organisational and analytical skills.
  • Good problem-solving skills, with the ability to identify and execute effective solutions.
  • Strong attention to detail.
  • Proactive attitude to try and improve the creative work and/or the delivery of campaigns.
  • Ability to develop a deep understanding of clients’ businesses, objectives and challenges.
  • Ability to articulate client benefits derived from technical products and solutions in a clear and concise way.
  • A great listener, with the ability to ask the right questions to uncover valuable insights and challenges.
  • Works well under pressure and thrives in a busy agency environment.
  • Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others.
  • Focuses on the efficient, accurate and timely delivery of client projects.
  • Takes ownership of personal actions and outcomes.
  • Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
  • Proactively seeks opportunities to increase knowledge, skills and abilities.
  • Monitors and pursues growth opportunities to enhance expertise and drive career development.
  • Demonstrable interest and passion for all things media and marketing-related.
  • Great interpersonal skills for the purposes of:
    • Working as part of a team.
    • Stakeholder management and client relationship development.
    • Presentations and proposals.
    • Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external. teams (marketing, other capabilities, outside suppliers & partners).
    • Fantastic planning and organisation skills (time management).
    • Exemplary attention to detail.

Client Relationships
Our clients are our business. We develop bespoke media campaigns based on their needs.

You need to:

  • Be highly responsive, timely and effective at meeting client requests.
  • Develop a deep understanding of clients’ business.
  • Attend client meetings and provide timely follow-up. You are very detail-oriented.
  • Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal teams (marketing, other capabilities, outside vendors).

Our shared values are what makes our business.

We’re brave​.
We embrace uncertainty: we test, learn, improve and go again.
We’re diverse and united​: we love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people - anything is possible.
We’re grown up​: we show maturity in our outlook and attitude. We are fair and positive,but aren’t afraid to say it how it is and constructively challenge.
We want to change things​: We want to make a difference to our clients and our people, every day.
We work happy​: We come in, do the business and have fun.

We have high expectations of you.

You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don’t settle for average.

You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise.

We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible.

In short, we want you to be the best person you can be.

We are asking a lot of you.
But we will always have your back.

We are a young business and this is an exciting time. You are joining aip in our infancy and you will have the opportunity to shape what we are. But that doesn't mean we skimp on benefits.

Fantastic holiday, flexible working and self-improvement budget for life are just a few of the things we offer.

This is on top of a competitive salary and a flexible working environment where you will be supported to be the best person you can be.

Similar searches: Account Handling, Business Development, Brighton and Hove, Marketing / PR