Customer Success Executive

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The company

StoryStream is on a mission to transform marketing by helping brands to build deeper engagement and higher value relationships with customers through authentic and personalised content.

The StoryStream Content Experience Platform makes it easier for brands to manage and deliver the right mix of content to the right audiences at scale, transforming engagement and conversions. The technology is underpinned by AURA, our patent pending AI, that allows for tagging and managing content at unprecedented scale enabling true, multi-channel personalisation.

As the leading content platform in the automotive sector we are working with some of the world’s most recognisable brands including Porsche, Volvo, Mercedes, JLR, Audi, McLaren, Toyota and Citroen who see large increases in marketing engagement and a ROI of up to 10-1. We are now expanding into other sectors and are already working with Sainsbury’s in the retail sector

We are a VC backed, fast growing MarTech start-up based in London and Brighton and are expanding our team to capture the significant opportunity of becoming the content platform defining the next generation of marketing technology. 

StoryStream is looking for an ambitious Customer Success Executive to expand the Customer Success team. Working closely with Customer Success Managers and Account Managers you will be helping to support with onboarding, set-up, reporting and delivering curation services.

You’ll be coming on board at an incredibly exciting time for the business as we ramp up our growth and build deeper relationships with the world’s most exciting automotive and retail brands.

The role

We’re looking for an ambitious Customer Success Executive to join our Customer Success team. Someone who wants to develop a career in tech sector customer success, has a passion for technology and a creative eye.  Operational Rigour, passion to learn, good organisation and prioritisation skills are a must, along with a desire to roll up your sleeves, and get involved with a range of tasks. 

Reporting to one of our Senior Customer Success Managers, the Customer Success Executive will be responsible for supporting the delivery of StoryStream services to our clients. The role requires you to be able to undertake a variety of tasks across multiple clients, these include: 

  • Setting up the StoryStream platform in line with client requirements

  • Creating website Storyboards for client websites

  • Curating content for clients, including sourcing and gaining rights to User Generated Content

  • Raising platform bug tickets and liaising with technical team to fix these

  • Helping to create performance reports for clients

  • Support with customer queries

  • Creating Pre sales demos for prospects

  • Supporting Senior Customer Success Manager in the onboarding of new clients

  • Managing small client accounts from six months dependant on progression

About you

  • Degree educated

  • Evidence of excellence and determination through academic or other activities

  • 1 year + of Experience in a customer facing/similar role would be an advantage, or significant work experience during university / sandwich years.

  • Highly organised with great prioritisation and time management skills

  • Ability to communicate well internally with colleagues and externally with clients

  • Language skills in French, German, Spanish, Italian would be an advantage

  • Knowledge of html/css would be an advantage, but not a prerequisite

  • If you have technical and analytical skills that would be a bonus

  • Ability to learn and put new skills into practice quickly

  • A creative eye and interest in content or websites

  • Attention to detail

  • Self motivated

What we offer

At StoryStream we offer a highly competitive benefits package that rewards hard work and develops you in your career:

  • £17k-£20k salary depending on experience

  • 28 days holiday (24 flex days + your birthday and 3 extra business days around Christmas)

  • Flexible working policy

  • Training & development opportunities

  • Collaborative and creative company culture

  • Regular team days out and events

  • Potential to join share option scheme

  • Private Healthcare through Vitality (after successful probationary period)

  • Cycle to work scheme

The most important thing we offer is the opportunity to join an exciting company at an early stage, and play a pivotal part in its growth story.  Customer Success is quickly becoming a key function in all SaaS software companies, and the opportunity to start your career in a small but fast growing company in this function, is a great way to start your career in tech / software.

To apply, send a CV and cover letter to careers@storystream.ai

No agencies.


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