Service Desk Coordinator

The IT Service Desk is a key strategic service within the University that delivers a 1st and 2nd line IT support function to all members of the Institution

Working as part of a team of valued staff, you will assist and contribute to the smooth delivery of the IT Service Desk service to support staff and students, diagnosing and solving enquiries across a wide range of IT services, software and network connections. You will also act as a liaison between technical groups (in-house and third party) and university customers to provide up-to-date information regarding outstanding Service Desk calls.

As well as significant experience of working in technical customer services or on an IT Service Desk diagnosing and solving IT issues, you will have demonstrable record of successfully completing training in an IT discipline to an appropriate industry standard, as either a formal qualification or substantial work experience.

The successful applicant will have excellent communication and interpersonal skills, the ability to negotiate with customers and colleagues and build long-lasting relationships within Information Services and across other Schools and Departments.

This is a full time, permanent post and we welcome applications from candidates seeking to job share.

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