Technical Support Engineer - Brighton

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Technical Support Engineer - Brighton

Overview:

Hyve is looking for seasoned Technical Support Engineers to work on a huge and exciting variety of projects for an established British managed hosting company with offices in Brighton and CA, USA. You’ll be providing enterprise level help to our customers.

If you’re ambitious, entrepreneurial minded, hungry for success and looking for an exciting role in a lively and passionate environment, then read on.

Desirable Criteria:

  • You’ll have a demonstrable track record of solving a wide variety of technical issues for many different types of customer
  • You’ll be confident diagnosing and troubleshooting software and hardware problems
  • Confident self-starter. Able to learn quickly, use your own initiative and be motivated to get the job done effectively
  • Use a consultative, positive, solution-focused mentality at all times with a proactive and can-do attitude
  • Excellent team player
  • Good technical knowledge and understanding of the hosting landscape (cloud, dedicated, colocation etc.)
  • Amazing customer service skills and ability to resolve questions efficiently, effectively and politely.
  • Strong communication and interpersonal skills
  • Social and outgoing and easily able to build relationships

Preferable Skills:

  • Perfect written and spoken English
  • Windows server
  • Linux server
  • IIS/Apache
  • MySQL/MS SQL
  • VMware vSphere
  • VMware ESXi
  • Loadbalancers
  • Active Directory
  • Exchange
  • Cisco / Juniper
  • HP 3PAR / EVA storage arrays
  • TCP/IP
  • DNS

Responsibilities:

  • Research and identify solutions to software and hardware issues for both our client platforms and also our own cloud platforms
  • Diagnose and troubleshoot technical issues (networking, web applications, databases, operating systems etc)
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through either telephone or the MyHyve ticket system within defined SLA's.
  • Properly escalate unresolved issues where appropriate, to relevant internal teams
  • Provide prompt and accurate feedback to customer questions and issues
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged and update staff KB with new information where appropriate.
  • Prioritise and manage several open issues at one time
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Assist sales with architectural designs of potential new client platforms
  • Build and deploy new client servers and complex platforms as required.
  • Deploy, run and manage virtual network devices such as load balancers, firewalls, IPS, WAFs, Etc.
  • Maintain positive relationships with clients
  • Be available for advice and support via all required means to both Hyve internal staff and to customers

You must be eligible to work in the UK for the Brighton position.

Technical Engineer/ Systems Engineer/ Cloud Engineer/ Windows Engineer/ Linux Engineer/ SAAS/ PAAS/ IAAS/ MySQL/ Windows/ VMware Engineer/ Linux Server/ IIS/ Apache/ Cisco/ Juniper/ TCP/ IP

Job Type: Full-time

Reference ID: TS02 2020

Job Type: Full-time


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