Senior Technical Services Consultant

Pure360 are seeking a Senior Technical Services Consultant. No two days in the life of a Senior Technical Services Consultant will be the same. We are looking for someone who can handle technical escalations, speak across departments in a knowledgeable way making their case where appropriate, speak to management, and inform and guide their colleagues. We are also looking for someone who can proactively take on relevant projects, or the management of such projects, and run with them. A self starter with a keen interest in staying abreast of the industry and pushing both the technical support, and their colleagues, forward in learning and being the best they can be.

We are looking for a highly organised and motivated individual with a passion for delivering high quality technical support and services in a timely manner.  If you are a self starter with a keen eye for detail who enjoys the challenges this style of role offers, then we’d love to hear from you.

About us

We are Pure360.

Our journey started in 2001. Born in a garage, somewhere in Brighton, we’ve evolved to be the UK’s leading Ai Marketing Platform and super proud to be rated #1 in Email Marketing by Gartner Digital Markets!

Our mission is to enable marketers to be the best they can be. We do that with our cutting edge technology and remarkable people. And we do it for 1000’s of brands including innocent. The Range, FT.com, Kuoni, Shoezone, Whirlpool, Reach Publications and many more.

We’re always looking for awesome people to join our growing family. Our people play a huge part in defining the strategies and best practices within the entire email marketing industry. Today you could be part of that journey too.

In a post COVID world we accept the workplace has changed significantly, which is why we're also happy to work with our teams remotely whilst still ensuring we keep our values and culture at the heart of everything we do.

Check out the video to find out why we are a break from the norm

Key duties and responsibilities

  1. Build strong relationships with our developers and systems team.

  2. Act as the bridge between customer facing and technical teams.

  3. Maintain a reputation for a cool head and sound knowledge.

  4. Scope and work with customers to deliver integrations using  our API or our IPaaS partner.

  5. Troubleshoot integrations.

  6. Understand customer problems, not just customer questions

  7. Investigate and resolve escalations from our account management team.

  8. Diagnosing, triaging and resolving technical issues

  9. Understanding of deliverability risks and the ability to communicate these

Essential Skills

  • Ability to write and perfect processes, taking them through review to implementation

  • Excellent communicator

  • Core project management skills

  • Solid understanding of GDPR risks, mitigations, best practice, etc - and the confidence to challenge

  • Knowledge of industry and tech products in the wild, and keen to learn, research and suggest useful tools

  • Reliable technical consultation skills

  • Ability to train complex subjects in a confident and informative manner without overcomplicating

Desirable Skills

  • Experience working in a technical customer service role

  • Basic SQL

  • Some scripting experience, eg bash, python, etc

  • A commercial understanding to complement the technical

  • Comfortable analysing data and producing meaningful output and recommendations

Remuneration

Salary band £29,989 to £38,986pa

22 days holiday, plus public holidays and a day off on your birthday, contributory pension scheme, free health cash plan, discounted gym membership

We are open to remote working options post COVID-19. All of our staff are currently remote working in keeping with government guidelines to keep our staff protected and safe.

As a Pure360 employee we expect you to feel as passionately about our values as we do. Living by these ensuring we create a successful and happy environment for you, your peers and the business. Our Values are: We are Real. We are Inspired. We love our Customers. We strive for Improvement. We get stuff Done. We are One.


Similar searches: Brighton and Hove, Customer Service