Customer Services IT Engineer

Chailey Heritage Foundation is embarking on an exciting Digital Transformation Programme and we are looking for two Customer Services Engineers to provide support for: 

  1. Our young people and the assistive technologies they use. 

  1. Our education and social care colleagues’ use of technology with our young people. 

  1. All our colleagues’ use of business systems and information systems. 

  1. Our stakeholders and supporters when using technology and digital systems and platforms when working with us. 

The Customer Service Engineers will be the first line of contact for all technology queries and requests and deliver a customer focussed and responsive support service for the whole Foundation. 

You will have the opportunity to expand your skills and experience of a wide range of technologies in health and social care, education, and business systems as well as a range of specialist and bespoke assistive technologies.  Working within a skilled team of technicians and engineers, the Customer Service Engineers will use user centred design principles to shape and influence product selection, innovation, and implementation. 

Working at Chailey Heritage Foundation is not like working anywhere else. We are a nationally recognised centre of excellence, providing education, care and transition services to children and young adults with complex neuro disabilities.  

The ideal candidate will have experience in a range of systems and hardware, particularly Microsoft Office 365.  Experience of working in a customer focused environment providing support would also be advantageous.  

Please read the attached JD for full role responsibilities.

Why join us? 

  • Competitive rates of pay starting at £21,037 p.a.  

  • Pension scheme 

  • Generous holiday entitlement 

  • Full Time hours are 37 hours per week Monday-Friday 52 weeks per year with additional out of hours work when needed. 

  • Comprehensive benefits package (please click here for further details

Strictly No Agencies

Chailey Heritage Foundation is committed to safeguarding and promoting the welfare of children and young adults; as such an enhanced DBS disclosure is required.

Chailey Heritage Foundation is an equal opportunities employer and is committed to promoting diversity and inclusion for all its young people and staff.  We welcome applications from all sections of the community.

As part of our recruitment process, Chailey Heritage Foundation (CHF) collects and processes personal data relating to job applicants.  CHF is committed to being transparent about how it collects and uses that data to meet its obligations under GDPR.  Please ensure you have reviewed our privacy policy prior to completing an application with us.


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