Business Analyst

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About 15gifts

Limitless choice isn’t all it’s cracked up to be. After a point, adding more options gets overwhelming. It stops us choosing at all. Or leaves us regretting the choices we make.

Here at 15gifts, we’re obsessed with the psychology of choice. Studying the key principles that drive people to make confident choices on the high street, and bringing those qualities into the digital world through intelligent guided selling technology.

Today we power thousands of confident consumer choices every day across some of the largest brands in the world, including Verizon, T-Mobile, Virgin, EE and Sky. And with every interaction, we’re gathering unique customer profile data which can be sent back to our customers in real-time to drive a highly personalised ongoing experience. 

We’re a company that’s growing fast and we have big ambitions for the next few years - launching new products, scaling our platform and entering new markets and geographies. We’re excited about the opportunity ahead of us and we’re looking for like-minded people to help us achieve our vision.

About the role

We are now looking for a Business Analyst with 3+ years experience to join Operations and be part of a new Business Analyst team. The individual will work closely with our Customer team, Product team and Tech team to implement features aligned to best practice configuration. 

A key part of the role is to understand and document the requirements for customers whilst identifying new product features that will enhance the value we deliver. You’ll also assist teams and individuals across the business to identify inefficiencies in the current working practices and help implement new ways of working across all functions of the business.

The core accountabilities / responsibilities

  • Business Analysis / Requirements Definition:

    • Can work closely with the Customer Squads to scope work by gathering, documenting and estimating requirements 

    • Work with Customer Squads to define quarterly customer success plans

    • Can define and document functional and technical requirements in the form of user stories unambiguously and communicate these to both technical and non-technical team members

  • Best Practice Product Configuration:

    • Working with the Senior Business Analyst to ensure our product is configured to best practice across clients as per the ‘best practice blueprint’ created by the Product Team

    • Can work with Customer Squads (cross functional teams) to deliver the product based on the best practice configuration blueprint

  • Process Efficiency:

    • Can process map an existing process, identify issues and their root causes and outline solutions to fix the problems

    • Can measure current process effectiveness and define new measures to see how successful any newly implemented ways of working have been

The person we’re looking for

  • 3+ years of experience

  • Proven in working in a SaaS product environment

  • Experience of using agile and hybrid development methodologies 

  • Has an eye for detail and an inquisitive mindset and is always looking for improvements in our product and ways of working

  • Loves to work in a customer facing role

  • Loves problem solving, seeking out issues and delivering change 

  • Excellent communicator

  • Happy working with technical resources and senior management alike 

  • Desire to be part of a fast growing business with a high pace of change

Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our Cultural Values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our office and remote working

We can confidently say that our sea-view office is one of Brighton’s best. However, we’re currently all working from home and we’ll be taking a cautious approach to returning to our much loved office.  

Our plan moving forward is to have a remote workforce that can work from any location in the UK, but that also have access to our Brighton office space when they choose. We believe this offers ultimate flexibility to our team, and is reflective of how people will work in future. We also recognise that this will allow us to bring in a wider range of talent to our business, which is something that we’re really excited about.

We see this flexibility as a key employee benefit and all we ask is that you come into the office for a minimum of 3 days per quarter, which will include our quarterly team get together. 

When in the office, we have flexible workspaces, which means you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings. However, we will of course be following strict social distancing and health & safety guidelines for as long as is advised.

Benefits include

  • Remote working for our team in any location across the UK

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers, locally-roasted coffee

  • Food for thought: lunch and talks every Friday

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our Talent Talk with Wired Sussex

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