Senior Scrum Master / Agile Coach

About 15gifts

Limitless choice isn’t all it’s cracked up to be. After a point, adding more options gets overwhelming. It stops us choosing at all. Or leaves us regretting the choices we make.

Here at 15gifts, we’re obsessed with the psychology of choice. Studying the key principles that drive people to make confident choices on the high street, and bringing those qualities into the digital world through intelligent guided selling technology.

Today we power thousands of confident consumer choices every day across some of the largest brands in the world, including Verizon, T-Mobile, Virgin, EE and Sky. And with every interaction, we’re gathering unique customer profile data which can be sent back to our customers in real-time to drive a highly personalised ongoing experience. 

We’re a company that’s growing fast and we have big ambitions for the next few years - launching new products, scaling our platform and entering new markets and geographies. We’re excited about the opportunity ahead of us and we’re looking for like-minded people to help us achieve our vision.

About the role

We are now looking for a Senior Scrum Master with 5+ years experience of working with the Agile approach to delivery. The role will report to our Head of Development but will be working cross functional within the Agile framework. The individual will work closely with our Product, Customer, Tech and Operations teams to deliver new product features, reduce technical debt, onboard new customers and deliver the requirements from customer success plans for existing customers.

A key focus of the role will be to lead the use of Agile practices in product development and across other teams utilising Agile in the business.  The individual will be the Agile Coach to the team and always look for ways to continuously improve how we use Agile.  It is fundamental that we create an environment where the Agile/Scrum teams can succeed in a self-organising and continuously learning culture.

The core accountabilities / responsibilities

  • Be the custodian to the use of Agile in 15gifts and coach to Agile practices 

  • Set the best Agile practice (Scrum, Kanban, etc) depending on the teams goals across product development,  customer onboarding and customer success plan delivery

  • Guide the business on how to use these Agile practices

    • Coach team members and others on Agile practices

    • Support the creation of iterative plans and frequent deployments

    • Facilitate internal & external communication by supporting Agile teams in providing transparency

    • Facilitate Agile ceremonies, estimation & continuous improvement

    • Create status reports and burnup charts (when needed)

    • Help teams to apply the most appropriate Agile and Lean tools and techniques for their environment and to create efficiencies

    • Help the team to maintain and set up Agile events such as, retrospectives, sprint reviews and sprint planning sessions

  • Help the backlog owners to ensure the backlogs are groomed 

  • Make efficient use of sprint resources by ensuring user stories are ‘ready’ before entering a sprint

  • Work closely with and communicate to the roles which input and consume from the Agile process such as Customer Success Managers and Project Managers

  • Build a trusting and safe environment where problems can be raised, with an emphasis on problem-solving and continuous improvement

  • Facilitating getting the work done, discussions, decision making, and conflict resolution

The person we’re looking for

  • 5+ years of experience

  • Proven in working in a SaaS product environment

  • An expert in the use of Agile practices

  • Ideally has experience of various implementations of Agile practices including Kanban, Scrum, Feature-Driven Development, Extreme Programming, Test-Driven Development etc

  • Has worked as a Scrum Master across multiple, interdependent, development teams

  • Fully understands all Scrum principles, practices, and theory 

  • Loves problem solving, seeking out issues and delivering

  • Scrum Master/Agile certification preferred

  • Desire to be part of a fast growing business with a high pace of change

Why choose us

Our culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our cultural values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our office and remote working

We can confidently say that our sea-view office is one of Brighton’s best. However, we’re currently all working from home and we’ll be taking a cautious approach to returning to our much loved office.  

Our plan moving forward is to have a remote workforce that can work from any location in the UK, but that also have access to our Brighton office space when they choose. We believe this offers ultimate flexibility to our team, and is reflective of how people will work in future. We also recognise that this will allow us to bring in a wider range of talent to our business, which is something that we’re really excited about.

We see this flexibility as a key employee benefit and all we ask is that you come into the office for a minimum of 3 days per quarter, which will include our quarterly team get together. 

When in the office, we have flexible workspaces, which means you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings. However, we will of course be following strict social distancing and health & safety guidelines for as long as is advised.

Benefits include

  • Remote working for our team in any location across the UK

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers, locally-roasted coffee

  • Food for thought: lunch and talks every Friday

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our Talent Talk with Wired Sussex


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