Business Analyst

We are Crunch! A multi-award winning SaaS company based in Brighton with a brilliant team of 160, over 17,000 clients and 50,000 Crunch Chorus members. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to grow their business and create the lives they want as part of a powerful community.

We are seeking an experienced Business Analyst to join our Transformation and Product Team at Crunch! This role will be instrumental in supporting the business to deliver successful projects, manage change and plan for the future in line with company goals and objectives.

This role will drive the BA function to take the lead in analysing, mapping and documenting our internal processes; identifying system requirements, creating cross departmental workflows and process maps across all business functions in order to update our processes and procedures when required. The results of this work will provide greater clarity and understanding of continuous improvement concepts - driving revenue growth, delivering efficiency gains and increasing client handling capacity and satisfaction; and overall boosting employee engagement by simplifying the ways we work!

In this role, you will be:

  • Leading or participating in multiple projects across all business functions and development teams, by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing client and supplier relationships.

  • Developing an extensive understanding of our business change needs, assessing the impact of these changes.

  • Working with the Head of Transformation & Product to identify strategic change initiatives and priorities.

  • Assisting with outlining the business cases for change as part of or following the ‘discovery phase’ of projects and initiatives.

  • Analysing working practices and processes to measure and report on potential or anticipated efficiency savings. 

  • Coaching and mentoring our less experienced Business Analysts to support them in the delivery of their projects. 

  • Engaging and working closely with stakeholders to scope out, analyse and then document requirements.

  • Supporting the delivery of projects with test scenarios and stories and communicating with stakeholders regularly to confirm any modifications to requirements.

  • Providing guidance to team members and peers by collaborating with others; articulating ideas and viewpoints; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and project team accountable for results.

  • Managing the Business Analyst work backlog and prioritising accordingly - based on Crunch roadmap objectives.     

  • Working with third party consultants and sharing reciprocal business knowledge and expertise to support the completion of projects.       

The essentials:

  • Right to work in the UK; we will need to see proof of this prior to confirming an offer of employment.

  • Proven experience in a mid to senior level Business Analyst role or similar role using relevant tools and techniques.

  • Awareness of the features of a ‘FinTech’ business and topical issues within the wider business landscape.

  • Demonstrable experience in business process analysis and business process modelling.

  • Ability to analyse data and provide insight across multiple business functions.

  • Experience of ‘agile’ project management methodology and application.

  • Completion of BA professional qualification, such as BCS Business Analysis certification.

The ‘nice to have’:

  • Degree or accredited qualification in relevant discipline (ideally numerical or analytical related).

  • Usage of Customer Relationship Management (CRM) software such as Salesforce.

  • Knowledge of third party and/or cloud based accounting software that are competitors to Crunch products.

  • Appreciation of other project management methodology such as PRINCE2 or Lean Six Sigma.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working culture - you’ll be working as part of a fun and progressive team, with a whole host of fantastic company benefits! These include:

  • 33 days holiday a year (including bank holidays), which increases with length of service - plus an extra half day holiday on your birthday!

  • Private Medical Insurance, Life Assurance, and a pension plan with employer contributions

  • Company funded social events (when we can all meet again!)

  • Lots of wellbeing support and events across the year; including in-house personal training sessions, yoga sessions and more!

Since the beginning of the pandemic, our team has been working from home and thriving in this new way of working - as a company, we will be embracing this in the longer term and are pleased to open this vacancy to applicants from anywhere in the UK. All we need is for you to be able to work from home in a comfortable, private and distraction free environment - with a solid internet connection (a minimum of 10-12 Mbps upload speed). We'll provide you with all the equipment you need to get set up before you start with us, so there's no need to supply your own. 

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.


As part of our Talent Talk series, Wired Sussex caught up with Brighton-based Crunch to find out more about life at their company and what they look for in new team members.

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