Service Delivery Manager - Customer Success / MarTech / SaaS

StoryStream’s mission is to help brands be more authentic, engaging and human. We want to create the world’s best content curation platform used to humanise eCommerce.

As the leading content platform in the automotive sector we are working with 22 of the top 40 global brands including Porsche, Volvo, Mercedes, JLR, Audi, McLaren, Toyota and Citroen who see large increases in marketing engagement and a ROI of up to 10-1. We are now expanding into other sectors and are already working with Sainsbury’s, Boden and Sweaty Betty in the retail and e-commerce sectors.

We are a VC backed, fast growing MarTech start-up based in London and Brighton and are expanding our team to capture the significant opportunity of becoming the content curation platform defining the next generation of marketing technology. 

You’ll be coming on board at an incredibly exciting time for the business as we ramp up our growth and build deeper relationships with the world’s most exciting automotive and e-commerce brands.

 

StoryStream is looking for a meticulous and technically capable Service Delivery Manager to join our super star Customer Success team. You will work closely with one of our Senior Customer Success Managers and will be responsible for delivering both strategic and technical services across our Strategic Accounts. The role will enable you to work with some of the biggest Automotive and e-commerce brands in the world.

 

Key Responsibilities 

  • Being accountable for Service Delivery across a small number of assigned accounts.

  • Delivering various technical tasks to maximise client satisfaction and growth of the business by achieving target utilisation levels.

  • Managing incoming customer issues & requests including analytics and platform troubleshooting for customers - escalating where required in a timely manner.

  • Creating content plans for automotive websites based on available content that meets client guidelines and objectives.

  • Managing content uploads and associated taxonomies, ensuring content is uploaded and tagged accurately.

  • Reviewing PR content to find the best fit for business goals. Suggesting content on an intermittent basis.

  • Supporting Customer Success Managers with account analysis, data and reporting through to preparation of slides for use in QBRs and EBRs. 

  • Documenting, optimising and carrying out best practices that can continually improve StoryStream services at scale.

  • Continually growing value by increasing skills, knowledge and ability in our leading Marketing Technology consistent with our business strategy

  • Supporting account configuration and onboarding tasks which will be required from time to time.

  • Acting as a voice of the customer through sharing feedback, updating colleagues on project status and representing our customers internally.


Similar searches: East Sussex, Brighton and Hove, eCommerce, Marketing / PR, Project Management