Operations Manager

Joining PLATF9RM as the Operations Manager will provide you with the opportunity to establish a brand new role that has control over the essential systems and services that provide the day to day running of the operation. 

PLATF9RM is Brighton & Hove’s largest independent coworking community of businesses and creative entrepreneurs, known for its lively and collaborative culture. There is a revolution happening in the world of work, and we’re at the forefront. Our mission is to Make Work Wonderful; for our team, our members and the wider community guides everything we do.

You’ll be joining PLATF9RM at an exciting time, as we evolve after the effects of the past year. We’re an ambitious company with plans to scale and you’ll be responsible for the smooth running of back of house operations that are pivotal in the success of the day to day business.

Purpose of Role

  • Pivotal in helping the day-to-day running of PLATF9RM 
  • Key relationships with the Finance Team and General Manager
  • Control of all PLATF9RM Systems
  • To train PLATF9RM Team on basic processes within systems
  • Provide up to date, accurate member and membership numbers
  • Assisting the Finance Team with accounts administration

Role & Responsibilities


  • Responsible for Monthly/Quarterly Invoicing 
  • Accounts Administration
  • Chasing Debtors 
  • Looks after budget provided by General Manager, acts as day-to-day cost control for Ops Team
  • Processing financial Grant applications (Ad-Hoc Projects)
  • Responsible for raising deposits and refunds
  • Collecting Small Business Rates Relief Forms and Letter of Authorities from occupiers 

Back Office Operations

  • Ensuring the main operating systems are up to date, stream-lined and working efficiently
  • Ability to provide team training with regards to the operating systems
  • Responsibility for utilities (Meter Readings, understanding costs, negotiating contracts across all PLATF9RM Locations)
  • Assist the Project Manager on technical set-ups of new spaces for PLATF9RM (setting up systems within infrastructure for new spaces)
  • Management of our Community Membership, including administration of client approval
  • Providing General Manager with regular member data and facilities usage
  • Onboarding/Offboarding of PLATF9RM systems for Team Members

Facilities Management

  • Working with the Experience Manager to organise the schedule of maintenance at PLATF9RM Locations
  • Ownership of ensuring reactive tickets raised by members are managed and handled by the appropriate team member
  • Review and manage H&S records. Keep the folder up to date and organised (this includes, testing call points, getting up to date certificates from landlords, recording fire extinguisher tests etc)
  • Responsibility for utilities contracts

Tech & Services 

  • Has a comprehensive understanding of PLATF9RM’s Tech and is able to communicate with appropriate provider in case of emergency (IT, CCTV, Kisi Access)
  • Relationship building with Tech Providers 
  • Negotiate Contracts with Tech Providers at the appropriate times

You Bring (Experience & Qualifications)

  • 3+ years experience working within an Operational or Financial Team
  • Outstanding organisational skills
  • Demonstrable competency in administrative tasks
  • Working knowledge of IT/Business infrastructure and Google Suite
  • Working knowledge of Go Cardless / Stripe 
  • Basic understanding of accountancy, reading P&L’s
  • Worked with (or systems similar to) Sharpspring, Office RND, KISI 
  • Experience in chasing debtors
  • Reasonable understanding of Health & Safety practises


  • 20 days holiday plus 8 bank holidays, increasing by 1 day per year of service, capped at 3 years.
  • Access to PLATF9RM 24/7
  • Friday drinks in PLATF9RM 
  • ½ day lie in on your birthday
  • Full access to our cultural programme 
  • Monthly Socials 
  • Team days out and regular tickets to other events in Brighton
  • Discounts at some of the best local and independent restaurants and shops in Brighton

Reporting to: General Manager 

Salary: £26 - £28K per annum dependant on experience

Working Hours: Mon - Friday, 9 - 6 with some flexibility needed for evening and weekends

Locations: PLATF9RM Tower Point, Head Office

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