Senior UX Writer

You need to sign in or
create an account to save a job.

About 15gifts

At 15gifts, we’re obsessed with the psychology of choice. We study the key consumer psychology principles that enable consumers to make confident choices on the high street, and we replicate these within our digital guided selling technology to enable consumers to make the same confident decisions online.

We work with some of the world’s leading telecommunications and media brands throughout Europe & the U.S. with our technology powering millions of confident customer decisions across brands such as Verizon, T-Mobile, O2, Sky, Virgin Media, EE, BT, Tesco and Vodafone.

With every interaction, we learn more about our clients' customers. Gathering insights to generate increasingly accurate product recommendations, whilst building up a detailed profile on each individual consumer.

We’re a fast growing organisation with continued ambitious growth targets over the coming years and we’re extremely excited about the opportunities that lie ahead. We’re a team that’s made of driven, ambitious, and exceptional individuals and we’re looking for like-minded people to become part of our success story.

About the role

At the heart of our product is the tailored conversation that we have with each user - engaging them with a personalised offer of assistance and then providing an end-to-end sales conversation that advises and builds confidence.

Our mission is to create an online guided selling solution that mirrors the experience you would receive from an in-store assistant. We are now looking for an experienced UX Writer who will play a key role in achieving that mission. 

The role will be accountable for the quality of all copy used across our guided selling engines - creating a ‘best practice blueprint’ that is derived through research and consistent testing. As well as building out the processes and tools that we need to achieve a consistent level of quality across all our customers.

We are looking for someone who can balance hands-on UX writing with a broader strategic view of how we deliver consistently high-quality sales conversations at scale.

The person we’re looking for

  • An experienced UX Writer, ideally with experience of working within a SaaS product

  • A minimum of 3 years experience in a senior copywriting role

  • A natural commercial focus - with experience of owning or designing content to meet a measurable commercial outcome

  • A natural leader - able to coach team members and bring about change

  • Experience defining and embedding processes and tools within a team

  • Someone with a strong UX focus and background

  • Adept at user testing - harnessing the voice of the end customer to drive improvements 

  • Able to balance workload across multiple projects at one time

You’ll be responsible for

  • The overall quality of all copy within our engines - ensuring that each customer journey we create matches the ‘best in class’ in-store assistant 

  • Creating and owning a process for how all copy is created to ensure consistency for each new customer - building out a defined best practice

  • Working with analytics and data science to test each aspect of our content to consistently update that best practice - striving for continual improvement 

  • Working with the analytics team to define clear commercial measures of success - and striving to exceed those KPIs with each optimisation

  • Working with the product team to support in all new feature development

  • Working with the dev team to design more scalable ways to create copy - reducing the time it takes to create all new journeys

  • Line management of a UX Content Executive and possible future management as the writing team grows

Nice to have, but not essential

  • Sales psychology experience

  • Experience in content translation

Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our Cultural Values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our office and remote working

We can confidently say that our sea-view office is one of Brighton’s best. However, we’re taking a cautious approach to returning to our much loved office.

Our plan moving forward is to have a remote workforce that can work from any location in the UK, but that also have access to our Brighton office space when they choose. We believe this offers ultimate flexibility to our team, and is reflective of how people will work in future. We also recognise that this will allow us to bring in a wider range of talent to our business, which is something that we’re really excited about.

We see this flexibility as a key employee benefit and all we ask is that you come into the office for a minimum of 3 days per quarter, which will include our quarterly team get together.

When in the office, we have flexible workspaces, which means you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings.

Benefits include

  • Remote working for our team in any location across the UK

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers, locally-roasted coffee

  • Food for thought: lunch and talks every Friday

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our Talent Talk with Wired Sussex

Similar searches: Brighton and Hove, Editorial / Content, Remote working