Senior Project / Programme Manager

About 15gifts

At 15gifts, we’re obsessed with the psychology of choice. We study the key consumer psychology principles that enable consumers to make confident choices on the high street, and we replicate these within our digital guided selling technology to enable consumers to make the same confident decisions online.

We work with some of the world’s leading telecommunications and media brands throughout Europe & the U.S. with our technology powering millions of confident customer decisions across brands such as Verizon, T-Mobile, O2, Sky, Virgin Media, EE, BT, Tesco and Vodafone.

With every interaction, we learn more about our clients' customers. Gathering insights to generate increasingly accurate product recommendations, whilst building up a detailed profile on each individual consumer.

We’re a fast growing organisation with continued ambitious growth targets over the coming years and we’re extremely excited about the opportunities that lie ahead. We’re a team that’s made of driven, ambitious, and exceptional individuals and we’re looking for like-minded people to become part of our success story.

About the role

The Senior Project / Programme Manager role forms part of our Operations Team with a focus on delivering complex project portfolios and strategic programmes. The programmes are either for our larger strategic customers to deliver their KPIs or internal programmes of work to deliver our strategic goals and ensure our business performance measures are met. Another key area of focus for this role is to continuously review our operations and organisational structure to look for improvements and redefine as required. 

You’ll be accountable for

  • Strategic goals planning and delivery (large programmes)

  • Building and managing integrated delivery plans across multiple projects in a portfolio and/or programme

  • Proactively managing projects 'in-flight' to look for a better way and deliver to targets

  • Business wide operational improvement - feeding into operating model and organisational design

  • Working as part of a Customer Squad on larger, more complex success plans to:

    • Plan and deliver customer success plan projects

    • Scope & estimate projects & features and sign-off costs

    • Facilitate Proof of Concept scoping and estimating

    • Deliver Proof of Concept based on the agreed success criteria

  • Produce business cases for projects and programmes

  • Commercially aware of impact of project delays on business measures

  • Scenario planning based on business outcomes

You’ll be responsible for

  • Working with a Customer Success Manager to plan programmes of work based on our internal objectives (i.e revenue growth) and the customer’s strategic targets

  • Owning a portfolio of projects with a mix of internal initiatives, product features and customer work, ensuring the projects and tasks within are prioritised in a proactive manner

  • Building robust business cases to support decision making  

  • Working with the Project Operations Manager to input into capacity planning across all projects and helping plan delivery and resource across the business

  • Forming part of a Customer Squad for larger strategic customers 

  • Can manage the ambiguity of a programme and continuously reshape to still deliver the key targets

  • Clearly communicating status to all relevant stakeholders and seeking resolution where we have issues 

  • Reviewing the current business operating model across people, process and technology and able to input into any organisational design changes

  • Reviewing existing business processes to understand the root causes of any issues and continuously monitors process during the embedding stage to look for further improvements

  • Encouraging effective backlog grooming and prioritisation with Product Owners, to ensure a steady stream of well specified and documented stories for the sprint teams

  • Leading the collaborative planning process for each sprint

Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our Cultural Values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our office and remote working

We can confidently say that our sea-view office is one of Brighton’s best. However, we’re taking a cautious approach to returning to our much loved office.

Our plan moving forward is to have a remote workforce that can work from any location in the UK, but that also have access to our Brighton office space when they choose. We believe this offers ultimate flexibility to our team, and is reflective of how people will work in future. We also recognise that this will allow us to bring in a wider range of talent to our business, which is something that we’re really excited about.

We see this flexibility as a key employee benefit and all we ask is that you come into the office for a minimum of 3 days per quarter, which will include our quarterly team get together.

When in the office, we have flexible workspaces, which means you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings. 

Benefits include

  • Remote working for our team in any location across the UK

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers, locally-roasted coffee

  • Food for thought: lunch and talks every Friday

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our Talent Talk with Wired Sussex


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