Technical Operations Manager

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About 15gifts

At 15gifts, we’re obsessed with the psychology of choice. We study the key consumer psychology principles that enable consumers to make confident choices on the high street, and we replicate these within our digital guided selling technology to enable consumers to make the same confident decisions online.

We work with some of the world’s leading telecommunications and media brands throughout Europe & the U.S. with our technology powering millions of confident customer decisions across brands such as Verizon, T-Mobile, O2, Sky, Virgin Media, EE, BT, Tesco and Vodafone.

With every interaction, we learn more about our clients' customers. Gathering insights to generate increasingly accurate product recommendations, whilst building up a detailed profile on each individual consumer.

We’re a fast growing organisation with continued ambitious growth targets over the coming years and we’re extremely excited about the opportunities that lie ahead. We’re a team that’s made of driven, ambitious, and exceptional individuals and we’re looking for like-minded people to become part of our success story.

About the role

The Technical Operations Manager is someone with a broad technical background and managerial experience in technical operations. They have a desire to remain relatively hands-on and are adept at planning and prioritising their team’s workload as well as juggling priorities in a fast-paced environment. 

The Technical Operations Manager’s primary focus is to ensure the security, integrity, performance and availability of all on-premise and cloud-based IT assets. The role has varied responsibilities including; leading the Technical Operations team, ensuring the operational efficiency & security of all IT assets, the management, provisioning, availability and cost-effectiveness of AWS infrastructure, and the strategic planning and execution of the Tech Ops business function as a whole.

The person we’re looking for

  • Has a desire to lead, develop and grow the Technical Operations team

  • A strong technical background in either Technical Operations, Systems Administration/Engineering, DevOps or Site Reliability

  • A desire to remain technically hands-on while leading and growing the team

  • Security-focussed and able to translate data protection regulation to facilitate the implementation of processes and systems required for compliance

  • A competent troubleshooter, adept at investigation and analysis 

  • A broad skill set, fast learner, and willing to muck in on a regular basis

  • Multi-disciplined or the ability to adapt quickly to a macOS & Linux environment

You’ll be responsible for

  • Leading, supporting and growing the Technical Operations team

  • Overall IT security of all 15gifts activities globally

  • Management, cost & efficiency of all on-premise, cloud-based & remote IT assets

  • Writing, maintaining & enforcing relevant Information Security & IT policies

  • Writing, maintaining and executing business continuity & disaster recovery plans

  • Assisting with risk assessments and gap analysis related to Information Security

Skills and experience 

  • 2+ years as a team lead or manager

  • 2+ years managing AWS accounts & infrastructure

  • Terraform or similar infrastructure provisioning tooling

  • Configuration management tools such as Chef

  • macOS MDM tooling such as Kandji, Fleetsmith or Jamf

  • Understanding of and ability to implement controls related to industry recognised information security principles such as GDPR and ISO-27001

  • Advise on and support our transition to containerised infrastructure

  • Experience managing networks, VPNs, firewalls etc.

Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our Cultural Values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our office and remote working

We can confidently say that our sea-view office is one of Brighton’s best. However, we’re taking a cautious approach to returning to our much loved office.

Our plan moving forward is to have a remote workforce that can work from any location in the UK, but that also have access to our Brighton office space when they choose. We believe this offers ultimate flexibility to our team, and is reflective of how people will work in future. We also recognise that this will allow us to bring in a wider range of talent to our business, which is something that we’re really excited about.

We see this flexibility as a key employee benefit and all we ask is that you come into the office for a minimum of 3 days per quarter, which will include our quarterly team get together.

When in the office, we have flexible workspaces, which means you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings. 

Benefits include

  • Remote working for our team in any location across the UK

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers, locally-roasted coffee

  • Food for thought: lunch and talks every Friday

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our Talent Talk with Wired Sussex

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