Business Analyst

About 15gifts

At 15gifts, we’re obsessed with the psychology of choice. We study the key consumer psychology principles that enable consumers to make confident choices on the high street, and we replicate these within our digital guided selling technology to enable consumers to make the same confident decisions online.

We work with some of the world’s leading telecommunications and media brands throughout Europe & the U.S. with our technology powering millions of confident customer decisions across brands such as Verizon, T-Mobile, O2, Sky, Virgin Media, EE, BT, Tesco and Vodafone.

With every interaction, we learn more about our clients' customers. Gathering insights to generate increasingly accurate product recommendations, whilst building up a detailed profile on each individual consumer.

We’re a fast growing organisation with continued ambitious growth targets over the coming years and we’re extremely excited about the opportunities that lie ahead. We’re a team that’s made of driven, ambitious, and exceptional individuals and we’re looking for like-minded people to become part of our success story.

About the role

We are now looking for a Business Analyst with 3+ years experience to join our Product team and be part of our new Business Analyst team. The individual will work closely with our Customer team, Data team and Tech team to implement features aligned to best practice configuration. 

A key part of the role is to understand and document the requirements for customers whilst identifying new product features that will enhance the value we deliver. You’ll also assist teams and individuals across the business to identify inefficiencies in the current working practices and help implement new ways of working across all functions of the business.

You’ll be responsible for

  • Business Analysis / Requirements Definition:

    • Can work closely with the Customer Squads to scope work by gathering, documenting and estimating requirements 

    • Work with Product Managers and Customer Squads to define quarterly customer success plans

    • Can define and document functional and technical requirements in the form of user stories unambiguously and communicate these to both technical and non-technical team members

  • Best Practice Product Configuration:

    • Working with the Senior Business Analyst to ensure our product is configured to best practice across clients as per the ‘best practice blueprint’ created by the Product Team

    • Can work with Customer Squads (cross functional teams) to deliver the product based on the best practice configuration blueprint

  • Process Efficiency:

    • Can process map an existing process, identify issues and their root causes and outline solutions to fix the problems

    • Can measure current process effectiveness and define new measures to see how successful any newly implemented ways of working have been

The person we’re looking for

  • 3+ years of experience

  • Proven in working in a SaaS product environment

  • Experience of using agile and hybrid development methodologies 

  • Has an eye for detail and an inquisitive mindset and is always looking for improvements in our product and ways of working

  • Loves to work in a challenging customer facing role

  • Loves problem solving, seeking out issues and delivering change 

  • Excellent communicator

  • Happy working with technical resources and senior management alike 

  • Desire to be part of a fast growing business with a high pace of change

Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our Cultural Values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our office and remote working

We can confidently say that our sea-view office is one of Brighton’s best, and we’re really excited that we’ve been able to open up the office to our entire team again. It’s been great to reconnect with everyone in person and to meet the newer members of our team for the first time! 

Whilst we see huge benefits to being able to collaborate and socialise together again, we’ve also learnt a lot about the benefits of working from home. Therefore, we plan to offer our team the flexibility to be in the office when they want to be, and when they need to attend key meetings and workshops, and to work from home on the days when that suits their lives and their workloads best.

When in the office, we have flexible workspaces, which means you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings.

Benefits include

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our Talent Talk with Wired Sussex

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