Senior Customer Analyst

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About 15gifts

At 15gifts, we’re obsessed with the psychology of choice. We study the key consumer psychology principles that enable consumers to make confident choices on the high street, and we replicate these within our digital guided selling technology to enable consumers to make the same confident decisions online.

We work with some of the world’s leading telecommunications and media brands throughout Europe & the U.S. with our technology powering millions of confident customer decisions across brands such as Verizon, T-Mobile, O2, Sky, Virgin Media, EE, BT, Tesco and Vodafone.

With every interaction, we learn more about our clients' customers. Gathering insights to generate increasingly accurate product recommendations, whilst building up a detailed profile on each individual consumer.

We’re a fast growing organisation with continued ambitious growth targets over the coming years and we’re extremely excited about the opportunities that lie ahead. We’re a team that’s made of driven, ambitious, and exceptional individuals and we’re looking for like-minded people to become part of our success story.

About the role

During a significant period of growth, we’re excited to be expanding our analytics capabilities by hiring a Senior Customer Analyst to provide insight for our growing number of customers.

To be successful in this role you need to be passionate about communicating data in a commercial environment, and enjoy the momentum, energy and relationship building that a customer facing role provides.

You will have experience of delivering impactful insights that drive business decisions. Crafting compelling narratives that demonstrate the value the engine is driving for our customers.

You will understand how the right data can improve decision making and directly drive growth. A natural curiosity is essential, as is a drive to get involved post-analysis to make sure your insights have been acted upon.

The person we’re looking for will

  • Build data relationships and ensure our clients understand our value, owning the creation and delivery of regular reporting with KPIs that are important to the customer, and reporting on optimisation / feature analytics with ROI where possible

  • Provide high quality, commercially curated value stories/analytics pieces that are communicated confidently internally and externally, and provide a commercially sound narrative to the client

  • Investigate and communicate risk internally, using all available data to support issues from discovery to resolution

  • Provide accurate revenue reporting and forecasting

Skills and experience desirable

  • 3+ years experience applying analytics and delivering actionable insights within a fast-paced/commercial business

  • Experience presenting data in a clear and engaging way to non-technical audiences

  • Strong working knowledge of SQL

  • Experience using Python, or the desire and mindset to learn using e-learning tools 

  • Experience leading customer relationships from a data perspective

  • A solid understanding of statistical testing and modelling techniques and experience utilising within a business environment

  • A natural ability for spotting opportunities and potential risks within the data

  • Strong data visualisation skills

Why choose us

Our Culture

Our success is underpinned by our cultural values. These values are not something we stick up on a wall – they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

Our Cultural Values

  • Celebrate brilliance

  • Take ownership

  • Share Insights

  • Look for a better way

  • Support each other

Our values are driven through Culture Club – a staff team that rotates every quarter. Advocates for our culture as we grow, Culture Club activates ideas, makes improvements and helps everyone to connect.

Our office and remote working

We can confidently say that our sea-view office is one of Brighton’s best, and we’re really excited that we’ve been able to open up the office to our entire team again. It’s been great to reconnect with everyone in person and to meet the newer members of our team for the first time! 

Whilst we see huge benefits to being able to collaborate and socialise together again, we’ve also learnt a lot about the benefits of working from home. Therefore, we plan to offer our team the flexibility to be in the office when they want to be, and when they need to attend key meetings and workshops, and to work from home on the days when that suits their lives and their workloads best.

When in the office, we have flexible workspaces, which means you’re not tied to a desk, unless you want to be. You could work in a sociable spot on floor 4, or set yourself up with a screen on floor 3. This is everyone’s space and it’s available after work – our staff host everything from gaming and craft nights to adventure film screenings.

Benefits include

  • Employee Assistance Programme (confidential counselling)

  • Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)

  • easitBrighton travel scheme (discounted public transport options)

  • Cycle to work scheme

  • Life Insurance scheme 

  • 33 days holiday (including bank holidays)

Other extras in the office

  • On site changing rooms, showers and internal bike storage

  • Breakfast, fresh fruit, snacks, beers

  • Yoga and other fitness activities

  • Regular social events, including Friday drinks and book club

  • Visits from friendly office dogs

For more information on what it's like to work at 15gifts, check out our Talent Talk with Wired Sussex

Similar searches: Brighton and Hove, Data Analysis, Remote working