User Research & CRO Strategist

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The most brilliant part of Fresh Egg is it’s people – you’ll see what we mean as soon as you arrive. People to learn from, caring people and people full of ideas (not to mention they can bake a mean cake). Because of this, it’s really important that everyone is taken care of and we’re all rewarded with, amongst other things:
Input into the company goals – we are all asked for our opinions on where
the company should be headed. After all, it’s us who will be delivering it
A structured annual training and conference program to ensure that you
keep your skills up-to-date with latest industry trends
Regular social events to suit everyone – quiz nights, escape games,
barbecues and our infamous Christmas party
Work place flexibility – we entrust our line managers with the flexibility to
work with you on what you need in order to get the best job done
Wellbeing support –financial wellness sessions, a wellness guide,
employee savings and cycle scheme access as well as activities and an in
office gym

Strong two way communication right across the business, sharing all that
you need to know to fulfil your role
Enhanced maternity and paternity packages
A structured induction program giving you the change to learn about the
different functions across Fresh Egg
See our full benefits on our website and learn more about our culture on
our blog

This is a great opportunity to join an award- winning agency, establish your career in this field and learn from experienced professionals, whilst working across a varied and interesting mix of clients. The successful candidate will sit within the conversion services team and will report into
the UX Research Director. They will work closely with the wider team and with clients to define and deliver user research projects, to support on impactful conversion optimisation strategies and will also support the growth of the service area within the agency. This role requires an individual who is user focused, a team player, well organised, with a high attention to detail who is prepared to build trust through hard work, effective
communication and a desire to learn and continually expand upon knowledge in this subject area. We don’t expect candidates to know or have done it all, Fresh Egg is a supportive environment where continued learning and team work is actively encouraged to ensure we get the best results. You’ll need to have a passion for delivering exceptional experiences to users, but you’ll also appreciate the value of using real user feedback and data to support your ideas. You’ll need to be prepared to experiment and learn. You don’t see blockers where others
might, you just see opportunities to innovate around them.
Experience and skillset
Essential
- Experience working in an online or digital role (agency or client side)
- Experience of qualitative data capture techniques, such as user testing, site surveys,
stakeholder interviews etc.
- Evidence of user testing projects, gathering real feedback about online user
experiences
- Understands the core principles of UX and CRO and how they can be applied to web
properties to improve performance
- Experience with web analytics tools and able to draw insights from data
- Data analysis and data manipulation skills e.g. using MS Excel
- Strong verbal and written communication skills
- Excellent time management and organisation
- Self-motivated to deliver high quality work in a fast-paced environment
- High attention to detail
- Analytical, yet creative
- Passionate about the industry, willing to learn and actively keeps their knowledge up- to-date

Fresh Egg prides itself on its diverse and inclusive environment. We aim to continue to build this and wish to reiterate the equal opportunity stance that we take on this, and all of our roles.


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