Application Support Engineer

We have a fantastic opportunity for an Application Support Engineer to join our Engineering team! 

This role will provide essential support for our Crunch applications, building relationships across the business to identify and alleviate issues, whilst working to continuously improve and enhance the applications functionality. 

Key responsibilities will include: 

  • Diagnosing and providing solutions to common problems within the Crunch applications, applying and monitoring fixes.

  • Supporting with the investigation of more complex issues, troubleshooting and escalating them to the relevant development teams when necessary.

  • Delivering comprehensive bug reports and test cases to our Developers.

  • Interacting with suppliers and other third parties integrated with the Crunch application(s).

  • Safely interacting with Crunch production systems and databases.

  • Maintaining lines of communication with different stakeholders. 

  • Assisting members of the Crunch team with their report requirements.

  • Proactively identifying recurring problems affecting the client experience, whilst working with key stakeholders on remedial action.

  • Constantly updating own knowledge and acting as the subject matter expert on the functionality of our products and services.

You will need:

  • Working knowledge of Databases, specifically SQL

  • An interest in learning about modern software development practices, technology and operating within complex systems.

  • An interest in learning about Accountancy and our additional products within the financial services landscape.

  • A degree in IT is preferable.

The following experience is not essential, but would be beneficial:

  • Experience using any CRM software such as Salesforce.

  • ‚Äč‚ÄčExperience in Stakeholder management of all levels.

  • Previous experience in a technological support role to client/customer facing teams or individuals.

  • Experience and/or knowledge of programming languages; for example, Java.

Working at Crunch

We’re very proud of our collaborative and inclusive working culture - you’ll be working as part of a fun and progressive team, with a whole host of fantastic company benefits! These include:

  • 33 days holiday a year (including bank holidays), which increases with length of service - plus an extra half day holiday on your birthday!

  • Private Medical Insurance and Life Assurance 

  • Lots of wellbeing support and events across the year; including the MyMindPal app, in-house personal training sessions, yoga sessions and more!

Majority of our team work remotely, and we’re pleased to welcome applications from across the UK - ideally with the ability to visit our HQ in Brighton every now and again, particularly for our team social events!

All we need is for you to be able to work from home in a comfortable, private and distraction free environment - with a solid internet connection (a minimum of 10-12 Mbps upload speed). We'll provide you with all the equipment you need to get set up before you start with us, delivered to your door.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

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