Account Manager (part time with flexible hours)

As our Account Manager you will be focused on building strong, long lasting valuable relationships with our lovely clients. 

You’ll help our clients maintain and improve their websites through their ongoing support services and proactively identify opportunities for new business with those clients.

You will research client queries and liaise with the internal team to create estimates. You will also investigate issues raised by clients, helping to solve their problems. 

You’ll be looking at ways to improve and scale our support offering through new services and productivity efficiencies. You’ll also be digging into the data to understand how our support is used, ensuring we can resource effectively. 

This is a part time role of 22.5 hours per week, working hybrid (some time in the office) or remotely.

About you

To succeed in this role you are a great multi-tasker who enjoys working on a variety of projects simultaneously. You are highly organised and thrive on providing excellent and attentive customer service at all times. You are a good listener which helps you build empathetic relationships.

A self starter, you can work autonomously and relish the opportunity to shape your work and role. You are happy to get involved in all aspects of the business and love learning new things. 

Your skills

• Problem solving   - can quickly understand the problem and realise solutions that can be realistically implemented. 

• Communication  - can communicate in writing and verbally in a way that is easy to understand, personable and professional. 

• Time management - exceptional ability to prioritise and manage multiple tasks concurrently against competing deadlines.

• Technical - understands the principles of web development and web technologies. 

• Tools - extensively used content management systems, project management tools and time tracking systems. 

• Analytical - can use data to gain insights and reports to help us improve our service. 

Knowledge and experience

• Previous account management or customer service experience. 

• Worked in a web development, software or digital production environment. 

• Managed budgets or SLAs

• Carried out QA processes to test website features and functionality. 

Personal attributes

• Love engaging with people.

• Have a ‘can do’, super friendly attitude. 

• Care about helping people. 

• Own and take pride in what you do.

• Have a curious attitude and enjoy diving into a challenge.

• Meticulous attention to detail. 

• Want to learn and improve. 

• Highly motivated. 

About the company

Electric Putty is a friendly team of problem solving, multi-skilled digital experts who work closely together to create genuinely useful software products for good causes. 

Most of our clients are within the not-for-profit and charity sector and we’re passionate about helping them use digital tools to build big ideas and make a measurable impact on the world.

At the heart of our company ethos is a spirit of collaboration and autonomy, giving people freedom and trusting them to deliver first class work. We are a supportive team who help each other learn and grow and are respectful and kind. 

We believe that a healthy work life balance is key to this and offer a range of flexible working options to everyone in our team to keep them happy, motivated and energised. Find our more about us here. 

Diversity matters

We are proud that 50% of our team are women in an industry where the average is just 26%. We particularly welcome applications from other under-represented groups in the tech industry including Black, Asian and Minority Ethnic candidates as we'd like to further diversify our team. For more about why diversity in tech matters read this.

Company benefits

• Profit share (paid annually)

• Flexible working hours Monday - Friday.

• Remote or hybrid working available. 

• 18 days annual leave (Including public holidays) - this has been adjusted for your hours worked (22.5)

• A bonus 3 or 4 days additional paid leave for Christmas closing

• £300 annual personal improvement budget (conferences, books and learning) 

• Company pension contributions

• Cycle to work scheme

• Healthy snacks available in the office

• Friendly working culture where everyone's contributions make a difference 

• Friday beers (naturally) and regular ‘working’ breakfasts / lunches

• Office with rooftop views in co-working space just 5 minutes walk from Hove beach.

Salary

£15,000 - £21,000 (Part time)

This is equivalent to £25,000 - £35,000 full time

Attendance

Part time - 22.5 hours per week.

Remote working

Flexible working is at the heart of the way we work, not just as a response to the current pandemic situation. This means we can arrange your working hours and days to suit you.  As much as possible we give you the flexibility and responsibility to manage your own schedule within our core working hours of 10am-2pm.

How to apply

If this sounds like you then we would love to hear from you. Please email jobs@electricputty.co.uk and convince us that you are perfect for this role.  Please include a cover letter, CV and LinkedIn profile. 

The closing date for applications is 31/08/22. 

Please note, we will be interviewing as we receive applications so may appoint before this date as we would like someone in post as soon as possible. We will be in touch if we’d like to take your application further.