Account manager – full time, 12 months to permanent, fully remote

About us

Write Arm is a content and copywriting resource for marketers. That means we hire out writers by the day, the hour, the page or the word. 

Our clients aren’t typically tied into retainers, and can use us whenever and however they like. Above all, they know they can trust us. We also allow our writers and staff the maximum possible flexibility. We don’t mind whether they work from their kitchen tables or on a mountain top, as long as the job gets done.

We put fairness, equality, freedom and kindness to the fore – and we pride ourselves on how we treat our team, our writers and our clients. We have a ‘no blame’ culture, and prefer to look for solutions rather than dwell on problems.

We believe in supporting our colleagues when it comes to career growth, and we empower everyone with the authority and autonomy to make their own decisions.  

About you

You’ll have a track record of managing happy clients, and can show you understand the nuances of client communication. You relish the chance to nurture your client relationships. That’s not to say you’re not always looking for ways to grow your accounts – that’s vitally important too – but when you join our team, you’ll quickly realise that our clients love us for our consultative, professional, no-pressure approach.

Our team is small and dedicated – and growing quickly. So you’re the type who thrives in a fast moving, ever evolving environment, whilst contributing to growth through discussion and brainstorming. Your role will be fairly fluid, so you shouldn’t be hung up on your – or anyone else’s – job title or expect a very tightly demarcated set of responsibilities. Rather you’re someone who thrives within a small, sparky and mutually supportive team. You work with a smile on your face, can roll with the punches and aren’t easily rattled. Also, while not a deal breaker, a head for numbers and data would be a huge plus.

Your responsibilities will include:

  • Providing high quality, strategic advisory services in relation to content, copywriting and marketing

  • Growing and nurturing relationships with clients, whilst always looking for new opportunities

  • Managing client relationships and liaising between our team and clients

  • Managing stakeholder relationships and ensuring the smooth running of operations between our internal teams and the client, protecting their interests while managing our internal business goals

  • Ensuring clients understand all of our offerings and helping to maximise their use of them

  • Understanding client requirements in order to scope and price projects

  • Delivering and negotiating quotes and finalising rates

  • Sending out client contracts and ensuring they’re signed prior to project kick-off

  • Sourcing and allocating writing talent according to client brief 

  • Creating writer profiles and presenting them to clients for approval 

  • Working and communicating cross functionally to ensure that projects are completed successfully, on time and on budget

  • Keeping our project management platform Monday.com up to date with all project milestones and financial information 

You’ll also be required to:

  • Help maintain and manage our writer database

  • Assist in developing and improving internal processes

  • Work alongside the rest of the team to identify broader business opportunities and drive growth

  • Participate in marketing meetings and, where appropriate, contribute to our marketing strategy

  • Uphold our company values and act as ambassador for Write Arm

To be successful in the role, you’ll be:

  • Fully aligned with ur culture and values

  • An account or project manager with a minimum of three years’ experience (preferably within an agency environment)

  • An outstanding communicator – both written and verbal

  • Confident in dealing with director-level clients and prospects

  • A supreme juggler of tasks, with excellent attention to detail

  • Able to spot good – and bad – writing when you see it (if you’ve first-hand experience of copywriting, proofreading and editing then so much the better)

  • Happy to work remotely, and able to do so with minimal supervision

  • A real team player who’s not afraid to roll their sleeves up and get stuck into tasks outside their main remit when required (we’re a small team and flexibility is key)

Benefits

  • Flexible remote working 

  • Quarterly profit share bonus scheme

  • Annual training allowance 

  • A strong positive company culture


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