Operations Manager

Operations Manager

Operations & Revenue

Reporting to: General Manager

Salary: £28 - £30K per annum depending on experience

We're open to those with more experience that could complete the role over 3 days

Direct Reports: Operations Admin Assistant


We’re an ambitious company with plans to scale, joining PLATF9RM as the Operations Manager will provide you with the opportunity to establish a role that has control over the essential systems and services that provide the day to day running of the operation.

PLATF9RM is Brighton & Hove’s largest independent co-working community of businesses and creative entrepreneurs, known for its lively and collaborative culture. There is a revolution happening in the world of work, and we’re at the forefront. Our mission is to Make Work Wonderful; for our team, our members and the wider community guides everything we do.


Purpose of Role

  • Pivotal in helping the day-to-day running of PLATF9RM
  • Key relationships with the Finance Team and General Manager
  • Direct Report of Operations and Admin Assistant
  • Control of all PLATF9RM Systems
  • To train PLATF9RM Team on basic processes within systems
  • Provide up to date, accurate member and membership numbers
  • Assisting the Finance Team with accounts administration


Role & Responsibilities


  • Responsible for monthly/quarterly invoicing, debt management, deposits and refunds
  • Accounts administration, reconciling invoices and maintaining supplier relationships
  • Assist the General Manager and Finance team on monthly close
  • Generate payroll report for Finance Team
  • Acts as day-to-day cost control for Ops Team
  • Processing financial Grant applications (Ad-Hoc Projects)
  • Works with professional advisors to ensure that the company benefits from maximum Small Business Rates Relief.


Back Office Operations

  • Work with IT and system suppliers to ensure that the company’s management information systems accurately capture and report on key company data
  • Train staff on use of company information systems, operating systems are up to date, streamlined and working efficiently, having trained staff on these
  • Management of our AML processes for membership
  • Providing monthly analysis of membership data and facilities usage, being able to analyse data provided.
  • Assisting Location Managers with rota management / recruiting FOH.
  • Streamlining systems and FOH processes, ensuring time management is efficient.
  • Onboarding/Offboarding Team members to/from PLATF9RM systems
  • Has a comprehensive understanding of PLATF9RM’s Tech and is able to communicate with the appropriate provider in case of emergency (IT, CCTV, Kisi Access)
  • Relationship building with Tech Providers
  • Negotiate Contracts with Tech Providers at the appropriate times


Facilities Management

  • Working with the Location Managers to organise the schedule of maintenance at PLATF9RM Locations including the Planned Preventative Maintenance Plan
  • Assist the Development Director on small office reconfiguration projects
  • Review and maintain up to date Health & Safety records.(this includes checking call points are tested regularly, getting up to date certificates from landlords, recording fire extinguisher tests, conducting and reviewing risk assessments, etc.)
  • Organise and oversee team training for various purposes (H&S, Fire Safety, First Aid, Data protection)
  • Responsibility for utilities (Meter Readings, understanding costs, negotiating contracts across all PLATF9RM Locations)


Key Relationships [Internal]

  • Management Team
  • Finance Team
  • FOH Teams


You Bring (Experience & Qualifications)

  • 3+ years experience working within an Operational or Financial Team
  • Outstanding organisational skills
  • Demonstrable competency in administrative tasks
  • Working knowledge of IT/Business infrastructure and Google Suite
  • Working knowledge of GoCardless / Stripe
  • Basic understanding of accountancy, reading P&L’s
  • Worked with (or systems similar to) Active Campaign, Office RND, KISI
  • Experience in chasing debtors
  • Reasonable understanding of Health & Safety practises



  • 20 days holiday plus 8 bank holidays, increasing by 1 day per year of service, capped at 3 years.
  • A Macbook Pro
  • Friday drinks in PLATF9RM
  • The day off on your birthday
  • Full access to our cultural programme & perks
  • Access to a network of business professionals and creatives across Brighton & Hove
  • Monthly Socials
  • Team days out and regular tickets to other events in Brighton
  • Discounts at some of the best local and independent restaurants and shops in Brighton


Please apply here: https://platf9rmevents.typeform.com/to/Py7UJLnB

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