Operations Manager

Operations Manager

Operations & Revenue

Reporting to: General Manager

Salary: £28 - £30K per annum depending on experience

We're open to those with more experience that could complete the role over 3 days

Direct Reports: Operations Admin Assistant

We’re an ambitious company with plans to scale, joining PLATF9RM as the Operations Manager will provide you with the opportunity to establish a role that has control over the essential systems and services that provide the day to day running of the operation.

PLATF9RM is Brighton & Hove’s largest independent co-working community of businesses and creative entrepreneurs, known for its lively and collaborative culture. There is a revolution happening in the world of work, and we’re at the forefront. Our mission is to Make Work Wonderful; for our team, our members and the wider community guides everything we do.

Purpose of Role

• Pivotal in helping the day-to-day running of PLATF9RM
• Key relationships with the Finance Team and General Manager
• Direct Report of Operations and Admin Assistant
• Control of all PLATF9RM Systems
• To train PLATF9RM Team on basic processes within systems
• Provide up to date, accurate member and membership numbers
• Assisting the Finance Team with accounts administration

Role & Responsibilities

Finance

• Responsible for monthly/quarterly invoicing, debt management, deposits and refunds
• Accounts administration, reconciling invoices and maintaining supplier relationships
• Assist the General Manager and Finance team on monthly close
• Generate payroll report for Finance Team
• Acts as day-to-day cost control for Ops Team
• Processing financial Grant applications (Ad-Hoc Projects)
• Works with professional advisors to ensure that the company benefits from maximum Small Business Rates Relief.

Back Office Operations

• Work with IT and system suppliers to ensure that the company’s management information systems accurately capture and report on key company data
• Train staff on use of company information systems, operating systems are up to date, streamlined and working efficiently, having trained staff on these
• Management of our AML processes for membership
• Providing monthly analysis of membership data and facilities usage, being able to analyse data provided.
• Assisting Location Managers with rota management / recruiting FOH.
• Streamlining systems and FOH processes, ensuring time management is efficient.
• Onboarding/Offboarding Team members to/from PLATF9RM systems
• Has a comprehensive understanding of PLATF9RM’s Tech and is able to communicate with the appropriate provider in case of emergency (IT, CCTV, Kisi Access)
• Relationship building with Tech Providers
• Negotiate Contracts with Tech Providers at the appropriate times

Facilities Management

• Working with the Location Managers to organise the schedule of maintenance at PLATF9RM Locations including the Planned Preventative Maintenance Plan
• Assist the Development Director on small office reconfiguration projects
• Review and maintain up to date Health & Safety records.(this includes checking call points are tested regularly, getting up to date certificates from landlords, recording fire extinguisher tests, conducting and reviewing risk assessments, etc.)
• Organise and oversee team training for various purposes (H&S, Fire Safety, First Aid, Data protection)
• Responsibility for utilities (Meter Readings, understanding costs, negotiating contracts across all PLATF9RM Locations)

Key Relationships [Internal]

• Management Team
• Finance Team
• FOH Teams

You Bring (Experience & Qualifications)

• 3+ years experience working within an Operational or Financial Team
• Outstanding organisational skills
• Demonstrable competency in administrative tasks
• Working knowledge of IT/Business infrastructure and Google Suite
• Working knowledge of GoCardless / Stripe
• Basic understanding of accountancy, reading P&L’s
• Worked with (or systems similar to) Active Campaign, Office RND, KISI
• Experience in chasing debtors
• Reasonable understanding of Health & Safety practises

Benefits

• 20 days holiday plus 8 bank holidays, increasing by 1 day per year of service, capped at 3 years.
• A Macbook Pro
• Friday drinks in PLATF9RM
• The day off on your birthday
• Full access to our cultural programme & perks
• Access to a network of business professionals and creatives across Brighton & Hove
• Monthly Socials
• Team days out and regular tickets to other events in Brighton
• Discounts at some of the best local and independent restaurants and shops in Brighton

Please apply here: https://platf9rmevents.typeform.com/to/Py7UJLnB