Customer Support Specialist (Web app)

We are looking for someone to join a growing digital team, supporting colleagues and clients to use a web application for our evidence-based tools, used for measuring and supporting change when working with people.

The Role

As Customer Support Specialist, you will play a crucial role in delivering our Helpdesk service primarily over email, as well as supporting clients through online support sessions and regularly delivering webinars. You will use your excellent customer service and communication skills and will respect the robust information governance policies in everything you do.

About You

With excellent customer service experience, ideally through a Helpdesk or other email/ticket-based system you will be competent using Zoom and Teams along with Microsoft Office or equivalent.

If you have experience and have a passion for social impact and helping frontline services to help people transform their lives through enabling help, we would love to hear from you!

Application via website of our HR partners, Roots HR

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