Account and Implementation Manager
- South East England
- £45-55k depending on experience
- Customer Service, Account Handling
- Mid-Level, Senior-Level
- Contract Type
We are seeking a talented individual to join our Implementation & Partner Management team. The role requires an individual who is methodical, a good communicator and has experience is planning the delivery of a technical solution. You will be responsible for the post sale implementation of the Cyclr application (supported by our team of solutions architects), and for nurturing the relationship with our clients in the long term.
Cyclr develops a powerful SaaS integration toolkit for SaaS companies. With Cyclr clients can quickly create, manage and deliver an amplified suite of integrations from within their own application.
Our software platform is of critical importance to the clients that adopt it, to the extent that we view them as Partners of our business.
We’re a young but growing business
Cyclr is growing fast. It will be exciting, things will evolve quickly, and you will get experience working on diverse projects. You will be joining our business at a formative stage and will have an opportunity to influence our development direction and growth and you will be helping to establish the foundations of a very large company.
For the right candidate, the role has multiple routes for development within our teams.
You’re a team player
Our team works across multiple locations. As a result, we live in Slack and video chat to plan, organise, report, test, and generally ensure the smooth progress of projects. You should be able to collect, process, and summarise complex data into effective communication.
Take ownership of the success of a basket of Partners.
Interpret and understand the Partner’s objectives, and success criteria, in their use of Cyclr.
Manage the implementation process of new Partners post contract signature.
Martial internal resources to help the Partner achieve deployment of the Cyclr application.
Assign and oversee the daily tasks of technical personnel while ensuring all team members are actively working toward established milestones.
Hold regular technical team meetings to determine progress and address any questions or challenges regarding implementation projects.
Maintain an appropriate cadence of contact with the Partner to monitor satisfaction and engagement and to encourage additional use cases and extend their use of the Cyclr application.
Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
Own, manage and develop individual Partner plans.
Demonstrable understanding of technical Project and/or Account Management processes, strategies and methodologies in a Software or SaaS organisation.
Ability to communicate with both technical and non-technical stakeholders.
Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
Strong sense of personal accountability regarding decision-making
Managerial experience applying analytical thinking and problem-solving skills.
Ability to predict challenges and proactively set plans to resolve such.
Degree in Project Management or Professional Project Management Certification from accredited institution.
Familiarity with APIs.
Working at Cyclr
We set out to be a flexible and adaptable employer. We believe that the best teams perform off the back of their own application and initiative and not because they are all made to fit in the same box. The most important thing to us is that you perform your role, deliver against expectation and that you are happy. We expect you to be responsible at work and to this end, we offer a high degree of responsibility when it comes to some of the more standard terms of employment.
LIFE COMES FIRST
We actively promote health and wellbeing and the importance of life outside work
CUSTOMERS ARE PARTNERS
We listen to our partners and put them at the heart of the decisions we make
We work with honesty and transparency to deliver a product that we can be truly proud of
WE AIM HIGH
We are proactive and ambitious in developing our skills and growing the organisation
Diversity and inclusion
We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome applicants from all backgrounds and believe that a diverse and inclusive team has a positive impact on our products and services.
£45-55k depending on experience
We welcome candidates from across the South East and have offices in East Croydon and Brighton that our staff can access anytime, alongside remote working where preferred.
Our core hours are 9-5, Monday-Friday but we are open to flexible working requests.
A competitive salary based upon your experience and an annual salary review
A choice of office locations to work from, or the option to work at home
Family-friendly flexible working patterns
An uncapped flexible holiday allowance and a mandatory day off on your birthday
Auto-enrolment to our pension scheme
The opportunity to develop your skills in a rapidly growing company and a healthy learning and development budget
Enhanced maternity and paternity leave for new parents
Travel expenses are paid when travel beyond your usual assigned office location.
A generous referral bonus scheme if you can help us find other great teammates
Cycle to work scheme that allows you to save money on a new work bike and spread the cost over monthly tax-free instalments through your employer.
Plenty of team rewards as we hit our growth targets
Please send your CV and a short introduction, specifying the role for which you are applying, to firstname.lastname@example.org - NO AGENCIES