Account Manager (Remote in UK or Local)

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Who we are

We’re a digital CX agency collaborating with healthcare and pharmaceutical organisations around the world to create digital experiences that are truly aligned to audience needs. Our services fall under three core pillars; strategy, research and design. 

In joining us, you’ll become part of a creative, diverse and rapidly growing team that is making a measurable difference to people’s health and wellbeing through creating exceptional digital experiences.

We’re headquartered in Brighton with a workspace in London and our teams work remotely across the UK. Ideally you will live within two hours of a Graphite office hub (currently Brighton or London), so it’s practical to meet the team and clients from time to time. If you do live further afield please don’t let this put you off, we’ll consider all applicants.

The Role

We are looking for a talented Account Manager to work with our high profile customers to scope and deliver world-class digital products.

Joining our Client Services team, you will act as a primary point of contact for one of Graphite’s key Pharma or Healthcare customers, and will partner with influential individuals to initiate and oversee large digital creative and build projects. The programmes of work you will lead will mainly be digital products, and you’ll support them with strategic, creative and technical resources, in collaboration with our fantastic in-house experts.

You’ll be a passionate communicator that knows how to articulate your own ideas, capable of building peer-to-peer relationships with clients that value your input.

Required

  • Experience leading accounts involving product (web, app, platform) or campaign projects within a digital agency
  • Experience in engaging with clients to plan and deliver digital products
  • Minimum 2 years agency side experience (significant relevant client side experience also considered)
  • A working knowledge of web technologies, capabilities and limitations
  • An appreciation of design and the importance of a great user experience
  • An ability to articulate both design and technical viewpoints to clients
  • Excellent at time management for yourself and those working with you
  • Demonstrated success at growing accounts and on-boarding new clients
  • Confident working with others to inspire a high quality standard of delivery
  • Should communicate with warmth and positivity inspiring trust

Extra points for

  • Experience working with clients in healthcare or pharma

Benefits

Read our employee experience introduction to see all our benefits; including:

  • Private health insurance with high standards of cover
  • Comprehensive private dental plan 
  • Personal development time and annual training budget 
  • Monthly social meet-ups and events
  • 25 days holiday, increasing after 2 years
  • Opportunities to give back with dedicated time for community engagement and charitable initiatives to suit your interests — young talent; diversity and inclusion; environment and sustainability; wellness 
  • Free employee assistance support for personal challenges, whether legal, financial or medical
  • Cycle to work and electric vehicle car lease schemes
  • Pension scheme with employer contributions

Applying

Please apply via our online application system and include a covering letter along with your CV.

At Graphite we are committed to building a truly inclusive and diverse workplace where there are equal opportunities for everyone regardless of sex, race, religion, ethnic or national origin, disability, age, sexual orientation, gender identity or any other basis as protected by applicable law. 

If you are interested in this role but don’t meet every requirement or your skills don’t perfectly align, we’d encourage you to apply anyway and tell us why you are the best candidate. We are always open to meeting new great people who we can learn from, we seek and welcome diversity of experience, knowledge and perspectives and all that it brings to our teams. 

If you have a disability or need that requires accommodation at any point in the application or interview process, please let us know.


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