Service Improvement Analyst
- University of Sussex
- flexible and remote working options available
- starting at £31,411 to £35,333 per annum, pro rata
- Business Development, Customer Service, Account Handling
- Contract Type
The University of Sussex is a leading academic institution nestled in the beautiful South Downs, on the outskirts of Brighton. With staff and students from over 100 countries, we are a diverse and innovative environment, and one of the highest performing universities in the world. We are also a major local employer, with a revenue of over £320m per year and over 3,000 employees.
Led by an award-winning Chief Digital Transformation Officer and inspirational leadership team, we are now embarking on an ambitious programme of transformational change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. Put simply, whilst we are already a highly successful organisation and business, the University will be a very different world in years to come and achieve levels of performance and digital delivery as yet unseen in the sector. All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.
We are moving to an agile world and need to take the organisation on the same journey; to be sector leading and to deliver a model of digital delivery fit for the coming years. As this programme gains momentum, we need more people to join us as we unpick our challenges and legacy systems and move towards meeting our potential.
About the role
You will be required to develop systems for the collection and organisation of data and to produce reports based on this data to assist departmental decision making.
Working with a range of teams you will be viewing and mapping the process and looking to identify improvements and waste by analysing data and looking at, and for, measurable evidence. You’ll then be responsible for analysing and measuring the Service Improvements that have been identified; supporting the prioritisation and planning of improvements.
Not only do we offer flexible and remote working, a vibrant atmosphere, use of our incredible facilities, benefits, and an amazing pension; but we are offering the opportunity to be part of a transformation that will see us set the benchmark for a model of digital delivery in the HE sector.