Operations and account co-ordinator – full-time, 6 months to perm (fully remote)

About us

Write Arm is a content and copywriting resource for marketers. That means we hire out writers by the day, the hour, the page or the word. 

Our clients can use us whenever and however they like. Above all, they know they can trust us. We allow our writers and staff the maximum possible flexibility. We don’t mind whether they work from their kitchen tables or on a mountain top, as long as the job gets done.

We put fairness, equality, freedom and kindness to the fore – and we pride ourselves on how we treat our team, our writers and our clients. We view everyone – staff, clients and suppliers – as people rather than professional personas. And we recognise that in order to thrive they require loyalty, care, understanding and connection.

We believe in supporting colleagues in their career growth, and we empower everyone with the authority and autonomy to make their own decisions (we aspire to be a fully fledged Teal organisation https://workology.com/what-is-a-teal-organization/). We have a no-blame culture, and prefer to look for solutions rather than dwell on problems.

About the role

We're looking for a hybrid operations and client accounts person to be part of our warm supportive team. The role will involve:

• Nurturing client relationships and liaising between our team and clients

• Managing stakeholder relationships and ensuring the smooth running of operations between our internal teams and the client, protecting their interests while managing our internal business goals

• Tapping into your hunter side by searching for new business as well as pitching a share of new incoming prospects 

• Understanding client requirements in order to scope and price projects

• Delivering and negotiating quotes and finalising rates

• Sending out client contracts and ensuring they’re signed prior to project kick-off

• Sourcing and allocating writing talent according to client brief 

• Creating writer profiles and presenting them to clients for approval 

• Working and communicating cross functionally to ensure that projects are completed successfully, on time and on budget

• Keeping our project management platform Monday.com up to date with all project milestones and financial information 

You’ll also be required to:

• Help maintain and manage our writer database

• Assist in developing and improving internal processes

• Work alongside the rest of the team to identify broader business opportunities and drive growth

• Participate in marketing meetings and, where appropriate, contribute to our marketing strategy

• Uphold our company values and act as ambassador for Write Arm

About you

First and foremost you need to be the right cultural fit, which means that you live and promote our values. 

You’re the type who thrives in a fast moving, ever evolving environment, whilst contributing to growth through discussion and brainstorming. Your role will be fairly fluid, so you shouldn’t be hung up on your – or anyone else’s – job title or expect a very tightly demarcated set of responsibilities. Rather you’re someone who relishes being part of a small, sparky and mutually supportive team. You work with a smile on your face, can roll with the punches and aren’t easily rattled. Also, while not a deal breaker, a head for numbers and tech would be a huge plus.

Although the role is fully remote, we want someone local to Brighton who can regularly meet the rest of the team face to face. 

To be successful in the role, you’ll be:

• An outstanding communicator – both written and verbal
• Confident in dealing with director-level clients and prospects
• A supreme juggler of tasks, with excellent attention to detail
• Able to spot good – and bad – writing when you see it (if you’ve first-hand experience of copywriting, proofreading and editing then so much the better)
• Happy to work remotely, and able to do so with minimal supervision
• A real team player who’s not afraid to roll their sleeves up and get stuck into tasks outside their main remit when required (we’re a small team and flexibility is key)

Benefits

• Flexible remote working 
• Quarterly profit share bonus scheme
• Annual training allowance 
• Private health insurance
• A strong positive company culture